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Remote Access

Contact Information

Kaleida Health IT
IT Service Desk
726 Exchange Street
Buffalo, NY 14210

  • (716) 859-7777

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Remote Access through Citrix Workspace

If using a Kaleida Health-owned device or a personal device with Citrix Workspace installed, see for remote access. This will provide the best experience.


Remote Access through Web Browser

For simplified remote access through your web browser, see for remote access. This option does not require Citrix Workspace installation, but you will lose certain features such as audio, dual monitor, printing, etc.


Reference Guide

For additional help and more details, please see the Remote Access Reference Guide.