Now Available - ER Video and Scheduled In-Person Visits
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Contact Information

  • (716) 859-2273
  • (716) 859-5437
    Pediatric
  • (716) 859-8800 Fax
  • Monday thru Friday
  • 8:00 AM-4:30 PM

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Access Center

Here to help

The Kaleida Health Access Center provides physicians, staff and patients with superior customer service. The Access Center (AC) team serves as the caller’s one-stop resource for adult and pediatric questions. From start to follow up, you can expect:

  • AC Advocates personally answer calls and offer navigation throughout the Kaleida Health & ECMC systems.
  • If information isn't available, advocate will research and follow-up with answers to the caller.
  • Investigate and resolve any access problems or concerns.
  • Provides contact information, services available, and help with scheduling issues. We don't actually schedule appointments though.
  • AC Advocates can provide referrals to specialists or primary care physicians.
  • AC Advocates provide private pay quotes for patients who choose to pay for their procedure/service privately, or for those without insurance. For more information, click on the "Private Pay and Global Patient Services" button below.