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Contact Information

Kaleida Health
Health Information
726 Exchange Street
Buffalo, NY 14210

  • (716) 859-5600
Orthopedics

Patient Portal Sign InMyKaleida

Patient FAQs

How do I sign up for MyKaleida?
Your registrar can enroll you in the MyKaleida portal. Just stop by with a picture ID and your email address at Patient Registration. You will be sent an email invitation with instructions on how to complete your enrollment.

What can I do with MyKaleida?
You are able to view your medical information and link to health education sites.

What information can I see in the portal?

The portal displays basic lab results, blood pressure results, allergies, your medication list, your list of medical problems, depart summary, and patient instructions.

Why can I not see my X-ray results?
These are not currently included in the portal.

Will I be able to see information from my visit last year?
Yes, most health information will post immediately.

Can I enter my own information into my electronic record?
No, MyKaleida is currently for viewing only.

Can I give my adult child access to my portal?
Yes, an adult patient may designate another individual to have proxy access to their portal account. This can be done in person at Patient Registration.

Can I see my child's medical information?
Yes, parents and legal guardians can be granted proxy access to their minor children's portal accounts upon request. Proxy access can be granted for children between the ages of 0 -9 years. No proxy access will be given for patients ages 10 -17 years. Prior to the minor's 10th birthday, you will receive a notification email stating that the account will be disabled.

Who do I call for help with the portal?
If you are experiencing problems with the portal, please call (877) 621-8014. Assistance is available 24 hours a day, 7 days a week.

Is my health information protected?
Yes. No one has access to your portal unless you authorize it.

How do I cancel an account?
Contact the Portal Support line at (877) 621-8014.

How do I remove a proxy?
Present with picture ID to Patient Registration to complete the proper paperwork. It will take 3-5 days for the Proxy Revocation process to complete.

I did not receive the email invitation. What do I do?

If you are utilizing the same email address that you initially provided, contact (877) 621-8014 and they will resend the same invite to that email address.
If you are utilizing a new email address, present with picture ID to Patient Registration and they will send you another invitation.

What are the abbreviations next to the medication list?
Please see the link on MyKaleida.org for a full list of medication abbreviations.