March 2016

Below are the March Medical Staff Updates. As a reminder, all providers must complete the attestation at the bottom of this page by March 31.

Medical Leadership Message

Medical LeadersEach year on March 30, Kaleida Health joins the nation in celebrating National Doctors' Day to thank doctors for their many sacrifices and steadfast dedication to the patients they serve.

Kaleida Health could not achieve its mission to advance the health of our community without the talented doctors at our hospitals, clinics, laboratories and long-term care facilities.

Doctors make a life-long commitment to provide comfort, healing and hope for those in need. They share their experience and knowledge with not only their patients, but their colleagues as well, and the entire Western New York community is better because of it.

At Kaleida Health, physicians and providers are engaging in making decisions and implementing changes that improve quality and safety, achieve national recognition, and set the course for an even stronger future for our organization.

On behalf of the entire Kaleida Health family, we are proud to recognize the high quality and compassionate care that physicians provide each and every day. Thank you doctors for all that you do!

David Hughes, MD, MPH
Chief Medical Officer
Kaleida Health

Kenneth Snyder, MD, PhD
Vice President, Physician Quality
Kaleida Health

Colin McMahon, MD
Chief Medical Officer
Buffalo General Medical Center

David Pierce, MD, FACEP
Chief Medical Officer
Millard Fillmore Suburban Hospital and DeGraff Memorial Hospital

Stephen Turkovich, MD
Chief Medical Officer
Women & Children’s Hospital of Buffalo

Kamil Alpsan, MD
Site Medical Director
DeGraff Memorial Hospital

Hospital-Acquired Conditions

Kaleida Health's top quality and patient safety priorities in 2016 focus on reducing hospital-acquired conditions (HAC). Below are the top five HAC across Kaleida Health along with the respective physician who is leading the reduction and prevention efforts:

Two of the key drivers that impact each of these priorities are hand washing and wearing appropriate personal protective equipment (PPE) when entering rooms of isolated patients. John Sellick, DO, infectious disease specialist, will lead the strategies to improve compliance with both of these measures that prevent the spread of infection.

Kaleida Health has structured these quality efforts through system-wide multidisciplinary teams. These teams include participants from each site who develop system-wide practice standards and monitor the effectiveness until the desired outcomes are achieved. Each team has been assigned to review the current policies and bundles to ensure they include evidence-based practices and create standardization across the organization. The teams will establish consensus on acceptable variation and differences among populations (i.e. pediatrics).

The next several issues of Medical Staff Updates will focus on each one of these teams and their improvement actions. Providers will be informed of Kaleida Health's current data, prevention strategies based on the evidence, and changes that impact how Kaleida Health's clinicians care for patients.

Medical Staff Semiannual MeetingMedical Staff Semiannual Meeting

All physicians are invited to the Medical/Dental Staff Semiannual Meeting on Thursday, April 14, 2016, at Park Country Club, 4949 Sheridan Drive, Williamsville, NY 14221.

Cocktails and hors d'oeuvres begin at 5:45 p.m.; the business meeting and dinner will begin at 6:30 p.m.

The event will feature guest speaker, Howard A. Zucker, MD, JD, Commissioner of Health for New York State. A native of the Bronx, Dr. Zucker received his MD from George Washington University, JD from Fordham University and Masters of Law from Columbia Law School. He is board-certified in five specialties/subspecialties and trained in pediatrics at Johns Hopkins Hospital, anesthesiology at the Hospital of the University of Pennsylvania, pediatric critical care medicine/pediatric anesthesiology at The Children's Hospital of Philadelphia, and pediatric cardiology at Children's Hospital Boston/Harvard Medical School.

CME credit will be available for Dr. Zucker's presentation.

Dinner choices include:

Space is limited, so reserve your seat now. RSVP with your dinner selection by Friday, April 1, 2016, to the Medical Staff Office at 716-859-5501; by facsimile at 716-859-5592 or by email to

Print the invitation (PDF)

Medical Staff Annual Dues

Invoices for Medical Staff annual dues were sent out in February, and dues must be paid by March 31, 2016. Providers can pay their dues online using a credit card or send in a check. Privileges will be suspended for those who do not pay their dues by the end of this month.

To pay dues online:

To pay for all or some of the providers in a group practice with one payment, select the "Make Multiple Payments" button. By default all unpaid fees and dues are selected for each provider in the practice. You may uncheck/check any payment. Select the "Make Payment" button to enter billing and credit card information to complete the transaction. A single receipt will be shown on screen as well as emailed to the address on record.

Electronic Prescribing Mandate

Effective March 27, 2016, New York State mandates all healthcare providers to electronically prescribe all medications, including controlled substances.

In preparation for this mandate, Kaleida Health is requesting all providers to transition fully from paper scripts to electronic prescribing on March 1, 2016.

As a reminder, the following resources are available on KaleidaScope and InfoClique:

If you have technical questions or concerns, please contact the Technology Assistance Center (TAC) at 716-859-7777. If you have clinical or regulatory questions, please contact Sanford Levy, MD, at 716-859-8388 or

Improving Patient Safety

Kaleida Health is gearing up for the second phase of Leading with CARE, and a key organizational focus will be to engage providers and staff in ensuring safety throughout the organization.

Improving Patient SafetyAs a participant in the New York State Partnership for Patients – a joint initiative of the Healthcare Association of New York State (HANYS) and the Greater New York Hospital Association (GNYHA)-hospital trade associations representing all New York State hospitals – Kaleida Health strives to continually improve clinical processes and reduce adverse outcomes.

To evaluate the organization's culture of safety, Kaleida Health is seeking input from providers, clinical staff and managers who perform direct patient care through the anonymous and confidential Agency for Healthcare Research and Quality Hospital Survey on Patient Safety Culture.

The survey responses will help Kaleida Health identify those areas for improvement as well as highlight the departments or units where there are good processes in place that can be replicated in other areas of the system.

On Monday, March 7, selected providers from certain service lines only will receive the survey link to their email address. The goal is to learn how Kaleida Health can improve patient safety, not to get anyone in trouble. Once participants click the survey link, they will be directed to an outside website that cannot be tracked by anyone at Kaleida Health in order to assure complete confidentiality.

The survey takes 10 to 15 minutes to complete and will be open until April 1.

In May, Kaleida Health will receive and share high-level, aggregate findings from the safety survey that show how we compare to other New York State hospitals.

Medical/Dental Staff Required Learning on Talent Management

Kaleida Health requires all employees, including employed physicians and advanced practice providers, to complete mandatory learning on Talent Management, Kaleida Health's online learning and performance system. In 2015, Kaleida Health began assigning required learning on Talent Management to independent healthcare providers on Kaleida Health's Medical/Dental Staff.

Assignments are typically based on either a Kaleida Health Medical/Dental Staff mandate (e.g., AMOK training for discharge summaries) or a New York State Department of Health mandate (e.g., Sepsis training assigned in February 2016). Each Talent Management module assigned to providers is reviewed by Sandy Levy, MD, physician advisor, EMR, and the Corporate Training, Development and Employee Engagement Department.

Providers will receive an email notification to their email address for each new Talent Management assignment. If you receive a Talent Management assignment that you do not think you should need to complete, please contact Dr. Levy at or 716-859-8388.

To access your Talent Management account:

1. Go to
2. Enter your Kaleida Health network user ID and password, and select sign in.

Assigned trainings will appear under the To-Do List. Users can also search for courses using the Catalog search bar at the top right of the home page.

For more instructions, see the Talent Management Quick Reference Card or call the Technology Assistance Center (TAC) at 716-859-7777.

How to Spot a Phishing Email

One of the most common methods used by cybercriminals to gain access to healthcare networks is phishing. These criminals send emails to healthcare workers in an attempt to get them to reveal their login credentials, install malware on their computers or present themselves as having a relationship with Kaleida Health. Once malware is installed on a computer, server or other electronic device, it can be used to launch an attack on a computer network.

A phishing email often:

Example of a phishing email:

example of phishing email

As always, the Kaleida Health Technology Assistance Center (TAC) is available to assist with questions at 716-859-7777.

Medical Staff Attestation - March 2016

By submitting this attestation, I confirm that as a member of the medical staff I have read and understand the information included in this email from Kaleida Health in accordance with Kaleida Health policy MED.41 as approved by the Medical Executive Committee.

Fields marked with an asterisk (*) are required.

First Name *
Last Name*
Practitioner Number *
Five-digit number assigned by Kaleida Health, also known as your dictation number. To look up your practitioner number, select "Practitioner Search" under Kaleida Links on KaleidaScope.
Kaleida Health Email*

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