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Kaleida Health Earns “Leader in LGBTQ Healthcare Equality” Designation

Updated: 4/13/2017

For the second year in a row, Kaleida Health has been recognized as a “Leader in LGBTQ Healthcare Equality” by the Human Rights Campaign (HRC) Foundation, the educational arm of the country’s largest lesbian, gay, bisexual, transgender, and queer (LGBTQ) civil rights organization. 

Nationwide, only 302 healthcare organizations earned the “leader” designation out of 590 healthcare facilities who voluntarily took part in the survey. In addition to active survey participants, the HRC Foundation also proactively researched key policies at more than 900 non-participating hospitals.

This is the 10th year for the HRC Foundation’s national survey, which uses a benchmarking tool called the Healthcare Equality Index (HEI) to evaluate healthcare facilities’ policies and practices related to the equity and inclusion of LGBTQ patients, visitors and employees. 

The results, released March 29, showed Kaleida Health’s four hospitals earning a perfect score of 100 on a survey that significantly raised the bar on what it takes to be designated as a “leader.” For the first time, in addition to the core four criteria, HEI participants were scored on how many policies and best practices they have implemented within four areas. These areas are: Foundational Elements of LGBTQ Patient-Centered Care, LGBTQ Patient Services and Support, Employee Benefits and Policies, and LGBTQ Patient and Community Engagement.

“The 2017 HEI reminds us again that though we have made tremendous gains over the past decade, there is still much more work left for us to do. With some of our biggest battles still ahead of us, it is crucial that institutions continue to demonstrate that the march toward full equality is not slowing down,” said HRC President Chad Griffin. “For the past decade, the HEI has been the roadmap to closing the gap in ensuring equal care to LGBTQ patients and their families, and we urge every healthcare facility to join us in this continuing effort to provide inclusive care to all.”

For more information about the Healthcare Equality Index 2017, or to download a free copy of the report, visit