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Kaleida Health Access Center Wins PMI Buffalo Project of the Year Award

Released: 9/27/2016
L to R: Jeannie Campese, supervisor of the Access Center, Diane Pazderski, director of patient access, Sal Mendola, director of revenue cycle projects, and Jennifer Nichols, vice president of revenue cycle operations

The Kaleida Health Access Center recently received the 2016 Project Management Institute (PMI) Buffalo Project of the Year Award.

Each year, PMI Buffalo presents its Project of the Year award to an outstanding project – a project that is successful, often despite the odds, and demonstrates PMI project management principles. It takes hard work, overcoming obstacles, teamwork, and sometimes achieving the impossible.

Kaleida Health’s Access Center project was recognized for its efforts in providing time-compressed, easy-to-navigate, personalized access to Kaleida Health’s continuum of services for physicians as well as patients and families.

The Access Center’s advocates serve as a one-stop resource for a variety of both adult and pediatric inquiries. They assist callers with simple navigation to a requested service, complex inquiries and everything in between. The advocates provide contact information, available services, and referrals to specialists or primary care physicians. Most importantly, they “close the loop” with follow up on all inquiries.

In addition, the advocates provides private pay quotes for patients who may not have insurance or those who wish to opt-out of their insurance (for example, patients from outside the U.S. who inquire about coming to Kaleida Health for services). Advocates are also able to assist patients who are visiting from outlying areas with hospitality house availability, discounted hotel rates, transportation options and any other needs they may have while in Buffalo for hospital care.

Congratulations to the Access Center team for this award!