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Buffalo General Medical Center Wins Consumer Choice Award by National Research Corporation

Updated: 1/18/2016

Buffalo General Medical Center (BGMC) was named a 2015/2016 Consumer Choice Award by National Research Corporation. The annual award identifies hospitals across the United States that healthcare consumers choose as having the highest quality and image.

“The staff at BGMC continues to receive national recognition for their expertise and outstanding patient care,” said Cheryl Klass, president. “This Consumer Choice Award recognizes all of our many success and achievements as a team during a time when our hospital continues to experience significant growth and development.”

This year marks the 20th anniversary of the Consumer Choice Award and the 16th time BGMC has been honored. 

“BGMC continues to provide outstanding care for patients in Western New York and beyond," said Colin McMahon, MD, chief medical officer. "We are extremely delighted that once again national organizations are recognizing the exceptional level of care that is provided by our physicians, nurses and clinical staff.”

Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s Market Insights survey, the largest online consumer healthcare survey in the country.

“The BGMC team has worked diligently to improve the experience for our patients and visitors," said Lisa Schmidt, chief operating officer. “This recognition speaks volumes of BGMC’s dedicated staff and we could not be more proud.”

“This award is a testament to the devoted team of physicians, nurses, and support staff that work collaboratively to provide our community and patients with world-class care,” said Jeffrey Holt, vice president of clinical services. “Our team continues to set new standards of excellence.”

National Research surveys more than 290,000 households in the contiguous 48 states and the District of Columbia. Hospitals named by consumers are analyzed and ranked based on Core Based Statistical Areas defined by the U.S. Census Bureau, with winning facilities being ranked the highest.

“For each of the past 20 years, winning hospitals have provided outstanding experiences that have transcended their four walls to build consumer preference, loyalty, and trust in their markets. We are honored to congratulate this year’s winners on a job well done,” said Brian Wynne, vice president of Business Development at National Research.