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Kaleida Health Achieves ISO 9001 Certification

Updated: 12/15/2014

Kaleida Health is one of just nine hospitals and health systems in New York State and among the first 100 in the United States to achieve ISO 9001 certification by DNV GL.

Created by the International Organization for Standardization (ISO), ISO 9001:2008 is a quality management system recognized by businesses around the world as the benchmark for continual quality improvement. DNV is Kaleida Health’s accreditation agency.

The goals of ISO 9001 are to provide consistent service, improve patient satisfaction and continually improve the organization through proper documentation of all processes.

“This achievement is further proof that we are leading from the bedside,” said Jody L. Lomeo, president and CEO, Kaleida Health. “It is clear that our workforce has turned the corner to believe in a new Kaleida Health, one that continues to be patient-centered and values every patient, co-worker and physician."

To achieve ISO 9001 certification, Kaleida Health underwent an intense on-site evaluation where the organization demonstrated quality management system processes and compliance in areas such as inpatient care, outpatient care, medication security, food service, operating and administrative procedures, medical equipment management, and infection control.

“Beyond the Quality Manual that outlines procedures to ensure compliance with ISO 9001 and explains how major processes interact to provide consistently high quality results, employees can say what they do, do what they say, prove it and improve it,” added David Hughes, MD, MPH, executive vice president and chief medical officer, Kaleida Health.

DNV has issued more than 1,200 ISO certificates to healthcare facilities across the world, including hospitals, outpatient clinics, diagnostic centers, laboratories, nursing homes and homecare centers, as well as other industries, such as aerospace, automotive, manufacturing and software. Other companies with ISO 9001 certification include Amazon Web Services, Jet Propulsion Laboratory, Fujifilm Group and NASA.