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VNA Ranked in Top One Percent of Home Health Agencies

Updated: 10/31/2014

The Visiting Nursing Association (VNA) of Western New York has been ranked in the top one percent of home health agencies in the United States.

The VNA was named to the Top 100 of the 2014 HomeCare Elite™, a recognition of the top-performing home health agencies in the United States. This year’s ranking is a move up for the VNA, as the organization previously was ranked in the top five percent in 2012 and 2013.

“To know that the VNA is the only agency in New York State ranked in the top one percent in the country is both humbling and rewarding,” said Judy Baumgartner, president of the VNA. “Our team consistently strives to provide the highest level of care and service for all of our patients. This recognition is a testament to the focus and commitment at VNA to providing the highest quality patient care to the communities we serve.”

No one else from New York State was ranked in the Top 100.

Now in its ninth year, the HomeCare Elite identifies the top 25 percent of agencies and highlights the top 100 and top 500 agencies overall. Winners are ranked by an analysis of publicly available performance measures in quality outcomes, best practice (process measure) implementation, patient experience (Home Health CAHPS®), quality improvement and consistency, and financial performance. In order to be considered, an agency must be Medicare-certified and have data for at least one outcome in Home Health Compare. Out of 9,994 agencies considered, 2,501 are elite.

The award is sponsored by OCS HomeCare by National Research Corporation, the leading provider of home health metrics and analytics, and DecisionHealth, publisher of the most respected independent newsletter in the home care profession, Home Health Line.

“The 2014 HomeCare Elite winners demonstrate a commitment to providing high quality care in their home health communities and we recognize them for their remarkable achievements,” said Mary Oakes, senior vice president of post-acute at National Research. “We congratulate the Visiting Nursing Association (VNA) of Western New York on being one of the top 100 home care agencies in the country.”

“HomeCare Elite recognition is a significant acknowledgement. In today’s healthcare ecosystem, it is imperative that our seniors have access to quality home health care in order to ensure better patient outcomes and improve overall cost, and therefore, home health care continues to remain an integral part of the care continuum. The winners of the HomeCare Elite Award are proving that a heightened focus on clinical outcomes, patient experience and financial management leads to success,” said Marci Heydt, product manager for the post-acute care business group of DecisionHealth.

The entire list of 2014 HomeCare Elite agencies can be downloaded by visiting the National Research Corporation website at

The VNA is the largest home health agency in Western New York, serving more than 25,000 patients annually with more than 475,000 home visits.

Founded in 1885, the VNA of Western New York was the first visiting nursing organization in America. Since then, they have become one of the oldest charities in the nation and remain the largest home health agency in the Western New York region.

Key facts and figures about the VNA of Western New York:

  • Over 1,000 employees
  • 98% patient satisfaction
  • Average daily census (all services) –  7,000 patients
  • Annual home visits –  475,000
  • Community immunization program providing 20,000 shots per season
  • 97% referral source satisfaction

The VNA offers a full range of services including pediatric and adult skilled nursing and therapies, chronic disease management, home infusion therapy, mental health care, obstetrical services, telehealth, personal care, as well as personal response systems.

The VNA currently provides services to residents in ten Western New York counties including Erie, Niagara, Orleans, Genesee, Chautauqua, Cattaraugus, Allegany, Livingston, Wyoming and Steuben.