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Buffalo General Medical Center and Millard Fillmore Suburban Hospital Receive Consumer Choice Award

Updated: 10/29/2014

Buffalo General Medical Center (BGMC) and Millard Fillmore Suburban Hospital (MFSH) have received the 2014/2015 Consumer Choice Award from National Research Corporation, as announced in the October 13 issue of Modern Healthcare magazine. The annual award identifies hospitals across the United States that healthcare consumers choose as having the highest quality and image.

“We are honored and privileged to have our two hospitals recognized as consumer choice award winners this year,” said Jody Lomeo, president and CEO of Kaleida Health. “This recognition further demonstrates that we are not only focused on providing the best care, but we are delivering on our commitment to do so."

Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s Market Insights survey, the largest online consumer healthcare survey in the country.

"The BGMC team continues to receive national recognition for the expertise and care provided to our patients,” said Cheryl Klass, senior vice president, operations, Kaleida Health and president, BGMC. “This Consumer Choice Award recognizes our frontline staff – those at the bedside. I am very proud to work with this team.”

National Research surveys more than 290,000 households in the contiguous 48 states and the District of Columbia. Hospitals named by consumers are analyzed and ranked based on Core Based Statistical Areas defined by the U.S. Census Bureau, with winning facilities being ranked the highest.

“We are proud to have been chosen by our patients as a National Consumer Choice award winner,” said Chris Lane, president, MFSH. “This honor is truly a reflection of the dedication, care and skill our staff and physicians demonstrate each and every day.”

This is the 19th anniversary of the Consumer Choice Award.

“The complexity of healthcare has urged consumers to play much more of an integral role in their care decisions, which in turn, is prompting hospitals and healthcare systems to lead a proactive approach to brand awareness,” said Brian Wynne, vice president of sales at National Research. “This year’s winners have done an exceptional job of representing their organizations in terms of high-quality care, improvement initiatives, and positive consumer perceptions and experiences.”