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Kaleida Health Achieves Top Score in Incentive Program

Updated: 2/24/2020

Kaleida Health is one of 36 upstate New York hospitals and health centers last year to earn quality improvement payments from Univera Healthcare and its Rochester-based parent as part of the nonprofit health insurer’s Hospital Performance Incentive Program. Since 2005, the program has paid out more than $311 million in quality improvement incentives.

Seven hospitals in Western New York – including Buffalo General Medical Center/Gates Vascular Institute, DeGraff Memorial Hospital, Millard Fillmore Suburban Hospital, Oishei Children’s Hospital and ECMC –  participated in this program in 2019, sharing $817,065 in quality improvement incentive payments.

Participating hospitals were evaluated on 38 unique performance measures and met 96 percent of all quality improvement targets.  

Areas targeted for 2019 improvement included:

  • Clinical Processes of Care – Focused on improvements in follow up after hospitalization, diabetes, chronic obstructive pulmonary disease (COPD), surgical care, and other measures unique to each participating hospital
  • Patient Safety – Centered on reductions in hospital-acquired infections, readmissions, and other adverse events or errors that affect patient care
  • Patient Satisfaction – Used the Hospital Consumer Assessment of Healthcare Providers and Systems survey, which is a national, standardized, publicly-reported survey of patients’ perspectives of hospital care 

In addition to meeting required clinical and patient safety measures in 2019, other nationally endorsed measures and target outcomes were jointly agreed upon by each hospital and the health insurer using benchmarks established by the Centers for Medicare & Medicaid Services, the Institute for Healthcare Improvement, and others.                           

Thank you for everyone’s continued focus on improving clinical outcomes, patient safety and the patient experience.