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News & Media

Kaleida Health Once Again Recognized by Human Rights Campaign Foundation as LGBTQ Healthcare Equality Leader

Updated: 11/1/2019

Kaleida Health has once again been recognized by the Human Rights Campaign (HRC) Foundation as an LGBTQ Healthcare Equality Leader. The HRC released their 12th annual “Healthcare Equality Index” report, which scores healthcare facilities on policies and practices dedicated to the equitable treatment and inclusion of their LGBTQ (lesbian, gay, bisexual, transgender, queer/questioning) patients, visitors and employees.

Four pieces of criteria were used to evaluate participants: Non-Discrimination and Staff Training, Patient Services and Support, Employee Benefits and Policies, and Patient and Community Engagement.

Kaleida Health is the only hospital system in Western New York to have earned HRC’s “LGBTQ Health Care Equality Leader” designation, receiving the maximum score in each section and earning an overall score of 100.

“Kaleida Health advocates that patients deserve respectful and compassionate health care, regardless of sexual orientation or gender identity or expression,” said Susan Lankenau, civil rights coordinator for Kaleida Health. “Like all patients, LGBTQ individuals need high quality, culturally competent health care from providers who know, respect and understand them. They need providers who know their unique health risks and understand how to provide appropriate referrals and counseling.”

Kaleida Health has received this designation for the past four years and remains committed to providing affirmative, sensitive and informed health care to the LGBTQ community.

For more information about the Healthcare Equality Index 2019, or to download a free copy of the report, visit