Schedule an Emergency Room Video Visit or In-Person Visit
ER Video Visit Information ER In-Person Visit
Kaleida Health logo



An ATM is available in the Buffalo General Medical Center Rotunda, opposite the cafeteria.

BNMC Amenities MapBuffalo Niagara Medical Campus Amenities

The Buffalo General Medical Center is located on the ever growing Buffalo Niagara Medical Campus. Discover the many places to eat, sleep, shop, work out, park, worship, and much more on and around the BNMC!

For an in-depth look at the amenities in our neighborhood go to the BNMC website to use their interactive campus and surrounding neighborhoods map.


Located on the Buffalo General Medical Center ground floor, the Café is open daily from 7:30 a.m. to 6:30 p.m. Choices include the day's featured soups, salads, and entrée selections, sandwiches from the SubConnection, or freshly made personal pizzas from Pete's Arena. "Grab and Go" selections of sandwiches and salads are available for those on the go. A variety of coffee, drinks, bottled beverages and snack items are also available.

Tim Hortons

Tim Hortons

Located in the Buffalo General Medical Center main lobby. Get your favorite flavored coffees, juice, muffins, bagels, sandwiches, cookies, and more 24 hours a day, 7 days a week.

Guest Trays

Visitor can order a guest food tray by purchasing Guest Tray Coupons for a fee in the Buffalo General Medical Center cafeteria. Guests can purchase as many coupons as they desire at one time. Simply tell your Hospitality Associate that you would like to order a guest tray and give the coupon to the Hospitality Associate upon placing the order.


The pharmacy is located on the first floor of the Buffalo General Medical Center, D-Building, near the Outpatient entrance.  The hours are Monday-Friday, 9:00 a.m. to 5 p.m, closed on weekends and most holidays.

Security Escorts

Kaleida Health is dedicated to ensuring a safe environment for patients and their visitors.  Security escorts may be arranged by calling 859-2196 or by visiting the security desk in the Emergency Department.

Kaleida WiFi

Free WiFi is available throughout all Kaleida Health facilities.

Wellness Center Library

The Kaleida Health Wellness Center Library is located on the second floor bridge between the Gates Vascular Institute and Buffalo General Medical Center.

Open weekdays from 9 a.m. to noon, the Wellness Center is dedicated to providing patients, family members and caregivers with information to help them understand their diagnoses and post-surgical care. This is a non-traditional library where librarians provide customized information geared to the unique needs of the individual.

There also are computers available for those wishing to do their own research or to keep in contact with work or family while waiting for a patient to be discharged.

The Wellness Center Library's phone number is (716) 748-2196. Librarians can also be reached at the Buffalo General Medical Center Library at (716) 859-2878 when the Wellness Center Library is closed.

Vending Machines

Available 24 hours a day. Located on the first floor of Section "B," just outside the Buffalo General Medical Center cafeteria entrance and in the Emergency Department waiting room.