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Visiting Hours

Contact Information

Kaleida Health
Corporate Office
100 High Street
Buffalo, NY 14203

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Hospital Sites Visiting Hours

Each patient has the right to determine who may and may not visit, whether it be a spouse, domestic partner, family member, friend or other support person. Kaleida Health will not restrict, limit or deny visitation privileges on the basis of race, color, religion, sex, ethnic origin, sexual orientation, gender identity or expression, marital status, disability, socioeconomic status or physical appearance.

Buffalo General Medical CenterBuffalo General Medical Center

100 High Street, Buffalo, NY, 14203
(716) 859-5600
bgmc.kaleidahealth.org

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health (NYSDOH) guidance, Kaleida Health has implemented the following visitation policy at all sites, effective May 26, 2021. This does not apply to those seeking treatment.

Wear a mask at all times
Practice physical distancing
Wash your hands
or use alcohol-based hand sanitizer frequently, especially before and after entering a patient's room

ADULT INPATIENT NON-COVID VISITATION

  • Visitation will be limited to certain hours for non-COVID patients at Kaleida Health's adult facilities: Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital
  • Two (2) support persons are invited to visit non-COVID patients during the following hours:
    • Buffalo General Medical Center/Gates Vascular Institute: 11 a.m.-9 p.m.
    • Buffalo General Medical Center/Gates Vascular Institute CVICU, ILCU, MICU, NSICU and SICU visitation: 12-7 p.m.
    • Millard Fillmore Suburban Hospital general visitation: 11 a.m.-8:30 p.m.
    • Millard Fillmore Suburban Hospital ICU visitation: 11 a.m.-2 p.m., 3:30-6 p.m. and 8:30-10 p.m.
  • In end-of-life cases, two (2) support persons may visit at any time
  • Support persons must remain in the patient's room for their entire visit

ADULT INPATIENT COVID VISITATION

  • There will be no routine visitation for COVID patients at Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital. Loved ones can be contacted over the phone or through a scheduled video call. The patient's care team can help set up the video call
    • In circumstances deemed medically necessary or in end-of-life or palliative care cases, unit staff will coordinate COVID patient visitation

PEDIATRIC HOSPITAL VISITATION

  • Pediatric inpatients at Oishei Children's Hospital are allowed two (2) designated support persons
  • Pediatric patients having a surgical procedure may have two (2) designated support persons
  • Two (2) support persons are allowed with a patient in the Emergency Department, and the support persons must remain in the patient's treatment room for the entire visit

EMERGENCY DEPARTMENT VISITATION

  • For adult patients, one (1) support person is allowed in the Emergency Department, and the support person must remain in the patient's treatment room for their entire visit
    • For adult patients who are admitted to the hospital, support persons may accompany the patient to their room during that unit's visiting hours. If they are admitted outside of visiting hours, the designated support person must return during visiting hours
  • For pediatric patients, two (2) support persons are allowed in the Emergency Department, and the support persons must remain in the patient's treatment room for their entire visit

SURGICAL PROCEDURE VISITATION

  • Adult patients having a same-day procedure may have one (1) designated support person who must remain in a designated waiting area or in the patient's room (if it is a private room) until the patient is discharged
  • Pediatric patients having a surgical procedure may have two (2) designated support personsPediatric patients having a surgical procedure may have two (2) designated support persons


LABOR & DELIVERY VISITATION

  • Two (2) designated support persons are permitted with mom on Labor & Delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital throughout labor, delivery and postpartum period
    • In addition to the two (2) designated support persons, laboring moms are allowed one (1) doula as an
      essential member of their care team throughout labor, delivery and postpartum period

LONG-TERM CARE VISITATION

  • Adhering to NYSDOH guidance, "When a new case of COVID-19 among residents or staff is identified, nursing homes should immediately begin outbreak testing and suspend all visitation (except that required under federal disability rights law), until at least one round of facility-wide testing is completed." (NYSDOH March 25, 2021 Health Advisory)
  • When HighPointe on Michigan meets NYSDOH g
    • Sunday, Monday, Friday, Saturday: 10 a.m-4 p.m.; Tuesday, Wednesday, Thursday: 10 a.m.-6 p.m.
    • Please call 716-748-3224 to schedule your visit
  • When DeGraff Rehabilitation & Skilled Nursing Facility meets NYSDOH guidelines, visitation will occur:
    • Monday-Friday: 2:15-2:45 p.m.; 3-3:30 p.m.
    • Please call 716-690-2078 to schedule your visit
  • All long-term care visitors will no longer require a COVID-19 swab result
  • Visits will take place in the lobby; In-room visits will be allowed for certain residents based on medical condition and will follow the same schedule as the lobby visits
  • Visitors will have to go through the screening process upon arrival and be required to wear a mask throughout their visit
  • In end-of-life or palliative care circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation

OUTPATIENT CLINIC VISITATION

  • For pediatric and maternity clinics, two (2) support persons may accompany a pediatric or pregnant patient
  • For pediatric clinics, no more than two (2) patients within a family are allowed per appointment
  • For adult clinics, if a support person is needed with a patient, the support person can assist with check in and provide a phone number for clinic staff to call when the patient is ready for discharge
    • For adult clinics, if deemed medically necessary, one (1) support person may accompany the patient for
      the entire clinic visit

GENERAL VISITATION GUIDELINES

  • Please do not visit if you are ill.
  • All visitors must be 18 years of age or older. Exceptions may be made by the nurse manager/nurse supervisor at end of life
  • Visitors will be provided with a face mask upon entry to the facility and must wear the mask at all times while inside the facility
    • Masks should only be removed to eat or drink.
    • If a visitor refuses to wear a mask, they will be asked to leave the facility
  • Approved visitors will receive a pass, which must be worn prominently at all times
  • Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit the hospital
  • All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit in the hospital
  • Visitors must stay in the patient's room, or designated area identified by staff, unless directed by staff to leave the room during a procedure
  • Visitors cannot accompany patients to tests outside of their room

DeGraff Medical ParkDeGraff Medical Park

445 Tremont Street, North Tonawanda, NY 14120
(716) 694-4500
degraff.kaleidahealth.org

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health (NYSDOH) guidance, Kaleida Health has implemented the following visitation policy at all sites, effective May 26, 2021. This does not apply to those seeking treatment.

Wear a mask at all times
Practice physical distancing
Wash your hands
or use alcohol-based hand sanitizer frequently, especially before and after entering a patient's room

ADULT INPATIENT NON-COVID VISITATION

  • Visitation will be limited to certain hours for non-COVID patients at Kaleida Health's adult facilities: Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital
  • Two (2) support persons are invited to visit non-COVID patients during the following hours:
    • Buffalo General Medical Center/Gates Vascular Institute: 11 a.m.-9 p.m.
    • Buffalo General Medical Center/Gates Vascular Institute CVICU, ILCU, MICU, NSICU and SICU visitation: 12-7 p.m.
    • Millard Fillmore Suburban Hospital general visitation: 11 a.m.-8:30 p.m.
    • Millard Fillmore Suburban Hospital ICU visitation: 11 a.m.-2 p.m., 3:30-6 p.m. and 8:30-10 p.m.
  • In end-of-life cases, two (2) support persons may visit at any time
  • Support persons must remain in the patient's room for their entire visit

ADULT INPATIENT COVID VISITATION

  • There will be no routine visitation for COVID patients at Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital. Loved ones can be contacted over the phone or through a scheduled video call. The patient's care team can help set up the video call
    • In circumstances deemed medically necessary or in end-of-life or palliative care cases, unit staff will coordinate COVID patient visitation

PEDIATRIC HOSPITAL VISITATION

  • Pediatric inpatients at Oishei Children's Hospital are allowed two (2) designated support persons
  • Pediatric patients having a surgical procedure may have two (2) designated support persons
  • Two (2) support persons are allowed with a patient in the Emergency Department, and the support persons must remain in the patient's treatment room for the entire visit

EMERGENCY DEPARTMENT VISITATION

  • For adult patients, one (1) support person is allowed in the Emergency Department, and the support person must remain in the patient's treatment room for their entire visit
    • For adult patients who are admitted to the hospital, support persons may accompany the patient to their room during that unit's visiting hours. If they are admitted outside of visiting hours, the designated support person must return during visiting hours
  • For pediatric patients, two (2) support persons are allowed in the Emergency Department, and the support persons must remain in the patient's treatment room for their entire visit

SURGICAL PROCEDURE VISITATION

  • Adult patients having a same-day procedure may have one (1) designated support person who must remain in a designated waiting area or in the patient's room (if it is a private room) until the patient is discharged
  • Pediatric patients having a surgical procedure may have two (2) designated support personsPediatric patients having a surgical procedure may have two (2) designated support persons


LABOR & DELIVERY VISITATION

  • Two (2) designated support persons are permitted with mom on Labor & Delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital throughout labor, delivery and postpartum period
    • In addition to the two (2) designated support persons, laboring moms are allowed one (1) doula as an
      essential member of their care team throughout labor, delivery and postpartum period

LONG-TERM CARE VISITATION

  • Adhering to NYSDOH guidance, "When a new case of COVID-19 among residents or staff is identified, nursing homes should immediately begin outbreak testing and suspend all visitation (except that required under federal disability rights law), until at least one round of facility-wide testing is completed." (NYSDOH March 25, 2021 Health Advisory)
  • When HighPointe on Michigan meets NYSDOH g
    • Sunday, Monday, Friday, Saturday: 10 a.m-4 p.m.; Tuesday, Wednesday, Thursday: 10 a.m.-6 p.m.
    • Please call 716-748-3224 to schedule your visit
  • When DeGraff Rehabilitation & Skilled Nursing Facility meets NYSDOH guidelines, visitation will occur:
    • Monday-Friday: 2:15-2:45 p.m.; 3-3:30 p.m.
    • Please call 716-690-2078 to schedule your visit
  • All long-term care visitors will no longer require a COVID-19 swab result
  • Visits will take place in the lobby; In-room visits will be allowed for certain residents based on medical condition and will follow the same schedule as the lobby visits
  • Visitors will have to go through the screening process upon arrival and be required to wear a mask throughout their visit
  • In end-of-life or palliative care circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation

OUTPATIENT CLINIC VISITATION

  • For pediatric and maternity clinics, two (2) support persons may accompany a pediatric or pregnant patient
  • For pediatric clinics, no more than two (2) patients within a family are allowed per appointment
  • For adult clinics, if a support person is needed with a patient, the support person can assist with check in and provide a phone number for clinic staff to call when the patient is ready for discharge
    • For adult clinics, if deemed medically necessary, one (1) support person may accompany the patient for
      the entire clinic visit

GENERAL VISITATION GUIDELINES

  • Please do not visit if you are ill.
  • All visitors must be 18 years of age or older. Exceptions may be made by the nurse manager/nurse supervisor at end of life
  • Visitors will be provided with a face mask upon entry to the facility and must wear the mask at all times while inside the facility
    • Masks should only be removed to eat or drink.
    • If a visitor refuses to wear a mask, they will be asked to leave the facility
  • Approved visitors will receive a pass, which must be worn prominently at all times
  • Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit the hospital
  • All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit in the hospital
  • Visitors must stay in the patient's room, or designated area identified by staff, unless directed by staff to leave the room during a procedure
  • Visitors cannot accompany patients to tests outside of their room

Millard Fillmore Suburban HospitalGates Vascular Institute

875 Ellicott Street, Buffalo, NY 14203
(716) 748-3100
kaleidahealth.org/gvi

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health (NYSDOH) guidance, Kaleida Health has implemented the following visitation policy at all sites, effective May 26, 2021. This does not apply to those seeking treatment.

Wear a mask at all times
Practice physical distancing
Wash your hands
or use alcohol-based hand sanitizer frequently, especially before and after entering a patient's room

ADULT INPATIENT NON-COVID VISITATION

  • Visitation will be limited to certain hours for non-COVID patients at Kaleida Health's adult facilities: Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital
  • Two (2) support persons are invited to visit non-COVID patients during the following hours:
    • Buffalo General Medical Center/Gates Vascular Institute: 11 a.m.-9 p.m.
    • Buffalo General Medical Center/Gates Vascular Institute CVICU, ILCU, MICU, NSICU and SICU visitation: 12-7 p.m.
    • Millard Fillmore Suburban Hospital general visitation: 11 a.m.-8:30 p.m.
    • Millard Fillmore Suburban Hospital ICU visitation: 11 a.m.-2 p.m., 3:30-6 p.m. and 8:30-10 p.m.
  • In end-of-life cases, two (2) support persons may visit at any time
  • Support persons must remain in the patient's room for their entire visit

ADULT INPATIENT COVID VISITATION

  • There will be no routine visitation for COVID patients at Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital. Loved ones can be contacted over the phone or through a scheduled video call. The patient's care team can help set up the video call
    • In circumstances deemed medically necessary or in end-of-life or palliative care cases, unit staff will coordinate COVID patient visitation

PEDIATRIC HOSPITAL VISITATION

  • Pediatric inpatients at Oishei Children's Hospital are allowed two (2) designated support persons
  • Pediatric patients having a surgical procedure may have two (2) designated support persons
  • Two (2) support persons are allowed with a patient in the Emergency Department, and the support persons must remain in the patient's treatment room for the entire visit

EMERGENCY DEPARTMENT VISITATION

  • For adult patients, one (1) support person is allowed in the Emergency Department, and the support person must remain in the patient's treatment room for their entire visit
    • For adult patients who are admitted to the hospital, support persons may accompany the patient to their room during that unit's visiting hours. If they are admitted outside of visiting hours, the designated support person must return during visiting hours
  • For pediatric patients, two (2) support persons are allowed in the Emergency Department, and the support persons must remain in the patient's treatment room for their entire visit

SURGICAL PROCEDURE VISITATION

  • Adult patients having a same-day procedure may have one (1) designated support person who must remain in a designated waiting area or in the patient's room (if it is a private room) until the patient is discharged
  • Pediatric patients having a surgical procedure may have two (2) designated support personsPediatric patients having a surgical procedure may have two (2) designated support persons


LABOR & DELIVERY VISITATION

  • Two (2) designated support persons are permitted with mom on Labor & Delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital throughout labor, delivery and postpartum period
    • In addition to the two (2) designated support persons, laboring moms are allowed one (1) doula as an
      essential member of their care team throughout labor, delivery and postpartum period

LONG-TERM CARE VISITATION

  • Adhering to NYSDOH guidance, "When a new case of COVID-19 among residents or staff is identified, nursing homes should immediately begin outbreak testing and suspend all visitation (except that required under federal disability rights law), until at least one round of facility-wide testing is completed." (NYSDOH March 25, 2021 Health Advisory)
  • When HighPointe on Michigan meets NYSDOH g
    • Sunday, Monday, Friday, Saturday: 10 a.m-4 p.m.; Tuesday, Wednesday, Thursday: 10 a.m.-6 p.m.
    • Please call 716-748-3224 to schedule your visit
  • When DeGraff Rehabilitation & Skilled Nursing Facility meets NYSDOH guidelines, visitation will occur:
    • Monday-Friday: 2:15-2:45 p.m.; 3-3:30 p.m.
    • Please call 716-690-2078 to schedule your visit
  • All long-term care visitors will no longer require a COVID-19 swab result
  • Visits will take place in the lobby; In-room visits will be allowed for certain residents based on medical condition and will follow the same schedule as the lobby visits
  • Visitors will have to go through the screening process upon arrival and be required to wear a mask throughout their visit
  • In end-of-life or palliative care circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation

OUTPATIENT CLINIC VISITATION

  • For pediatric and maternity clinics, two (2) support persons may accompany a pediatric or pregnant patient
  • For pediatric clinics, no more than two (2) patients within a family are allowed per appointment
  • For adult clinics, if a support person is needed with a patient, the support person can assist with check in and provide a phone number for clinic staff to call when the patient is ready for discharge
    • For adult clinics, if deemed medically necessary, one (1) support person may accompany the patient for
      the entire clinic visit

GENERAL VISITATION GUIDELINES

  • Please do not visit if you are ill.
  • All visitors must be 18 years of age or older. Exceptions may be made by the nurse manager/nurse supervisor at end of life
  • Visitors will be provided with a face mask upon entry to the facility and must wear the mask at all times while inside the facility
    • Masks should only be removed to eat or drink.
    • If a visitor refuses to wear a mask, they will be asked to leave the facility
  • Approved visitors will receive a pass, which must be worn prominently at all times
  • Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit the hospital
  • All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit in the hospital
  • Visitors must stay in the patient's room, or designated area identified by staff, unless directed by staff to leave the room during a procedure
  • Visitors cannot accompany patients to tests outside of their room

Millard Fillmore Suburban HospitalMillard Fillmore Suburban Hospital

1540 Maple Road, Williamsville, NY 14221
(716) 568-3600
suburban.kaleidahealth.org

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health (NYSDOH) guidance, Kaleida Health has implemented the following visitation policy at all sites, effective May 26, 2021. This does not apply to those seeking treatment.

Wear a mask at all times
Practice physical distancing
Wash your hands
or use alcohol-based hand sanitizer frequently, especially before and after entering a patient's room

ADULT INPATIENT NON-COVID VISITATION

  • Visitation will be limited to certain hours for non-COVID patients at Kaleida Health's adult facilities: Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital
  • Two (2) support persons are invited to visit non-COVID patients during the following hours:
    • Buffalo General Medical Center/Gates Vascular Institute: 11 a.m.-9 p.m.
    • Buffalo General Medical Center/Gates Vascular Institute CVICU, ILCU, MICU, NSICU and SICU visitation: 12-7 p.m.
    • Millard Fillmore Suburban Hospital general visitation: 11 a.m.-8:30 p.m.
    • Millard Fillmore Suburban Hospital ICU visitation: 11 a.m.-2 p.m., 3:30-6 p.m. and 8:30-10 p.m.
  • In end-of-life cases, two (2) support persons may visit at any time
  • Support persons must remain in the patient's room for their entire visit

ADULT INPATIENT COVID VISITATION

  • There will be no routine visitation for COVID patients at Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital. Loved ones can be contacted over the phone or through a scheduled video call. The patient's care team can help set up the video call
    • In circumstances deemed medically necessary or in end-of-life or palliative care cases, unit staff will coordinate COVID patient visitation

PEDIATRIC HOSPITAL VISITATION

  • Pediatric inpatients at Oishei Children's Hospital are allowed two (2) designated support persons
  • Pediatric patients having a surgical procedure may have two (2) designated support persons
  • Two (2) support persons are allowed with a patient in the Emergency Department, and the support persons must remain in the patient's treatment room for the entire visit

EMERGENCY DEPARTMENT VISITATION

  • For adult patients, one (1) support person is allowed in the Emergency Department, and the support person must remain in the patient's treatment room for their entire visit
    • For adult patients who are admitted to the hospital, support persons may accompany the patient to their room during that unit's visiting hours. If they are admitted outside of visiting hours, the designated support person must return during visiting hours
  • For pediatric patients, two (2) support persons are allowed in the Emergency Department, and the support persons must remain in the patient's treatment room for their entire visit

SURGICAL PROCEDURE VISITATION

  • Adult patients having a same-day procedure may have one (1) designated support person who must remain in a designated waiting area or in the patient's room (if it is a private room) until the patient is discharged
  • Pediatric patients having a surgical procedure may have two (2) designated support personsPediatric patients having a surgical procedure may have two (2) designated support persons


LABOR & DELIVERY VISITATION

  • Two (2) designated support persons are permitted with mom on Labor & Delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital throughout labor, delivery and postpartum period
    • In addition to the two (2) designated support persons, laboring moms are allowed one (1) doula as an
      essential member of their care team throughout labor, delivery and postpartum period

LONG-TERM CARE VISITATION

  • Adhering to NYSDOH guidance, "When a new case of COVID-19 among residents or staff is identified, nursing homes should immediately begin outbreak testing and suspend all visitation (except that required under federal disability rights law), until at least one round of facility-wide testing is completed." (NYSDOH March 25, 2021 Health Advisory)
  • When HighPointe on Michigan meets NYSDOH g
    • Sunday, Monday, Friday, Saturday: 10 a.m-4 p.m.; Tuesday, Wednesday, Thursday: 10 a.m.-6 p.m.
    • Please call 716-748-3224 to schedule your visit
  • When DeGraff Rehabilitation & Skilled Nursing Facility meets NYSDOH guidelines, visitation will occur:
    • Monday-Friday: 2:15-2:45 p.m.; 3-3:30 p.m.
    • Please call 716-690-2078 to schedule your visit
  • All long-term care visitors will no longer require a COVID-19 swab result
  • Visits will take place in the lobby; In-room visits will be allowed for certain residents based on medical condition and will follow the same schedule as the lobby visits
  • Visitors will have to go through the screening process upon arrival and be required to wear a mask throughout their visit
  • In end-of-life or palliative care circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation

OUTPATIENT CLINIC VISITATION

  • For pediatric and maternity clinics, two (2) support persons may accompany a pediatric or pregnant patient
  • For pediatric clinics, no more than two (2) patients within a family are allowed per appointment
  • For adult clinics, if a support person is needed with a patient, the support person can assist with check in and provide a phone number for clinic staff to call when the patient is ready for discharge
    • For adult clinics, if deemed medically necessary, one (1) support person may accompany the patient for
      the entire clinic visit

GENERAL VISITATION GUIDELINES

  • Please do not visit if you are ill.
  • All visitors must be 18 years of age or older. Exceptions may be made by the nurse manager/nurse supervisor at end of life
  • Visitors will be provided with a face mask upon entry to the facility and must wear the mask at all times while inside the facility
    • Masks should only be removed to eat or drink.
    • If a visitor refuses to wear a mask, they will be asked to leave the facility
  • Approved visitors will receive a pass, which must be worn prominently at all times
  • Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit the hospital
  • All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit in the hospital
  • Visitors must stay in the patient's room, or designated area identified by staff, unless directed by staff to leave the room during a procedure
  • Visitors cannot accompany patients to tests outside of their room

John R. Oishei Children's HospitalJohn R. Oishei Children's Hospital

818 Ellicott Street, Buffalo, NY 14203
(716) 323-2000
ochbuffalo.org

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health (NYSDOH) guidance, Kaleida Health has implemented the following visitation policy at all sites, effective May 26, 2021. This does not apply to those seeking treatment.

Wear a mask at all times
Practice physical distancing
Wash your hands
or use alcohol-based hand sanitizer frequently, especially before and after entering a patient's room

ADULT INPATIENT NON-COVID VISITATION

  • Visitation will be limited to certain hours for non-COVID patients at Kaleida Health's adult facilities: Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital
  • Two (2) support persons are invited to visit non-COVID patients during the following hours:
    • Buffalo General Medical Center/Gates Vascular Institute: 11 a.m.-9 p.m.
    • Buffalo General Medical Center/Gates Vascular Institute CVICU, ILCU, MICU, NSICU and SICU visitation: 12-7 p.m.
    • Millard Fillmore Suburban Hospital general visitation: 11 a.m.-8:30 p.m.
    • Millard Fillmore Suburban Hospital ICU visitation: 11 a.m.-2 p.m., 3:30-6 p.m. and 8:30-10 p.m.
  • In end-of-life cases, two (2) support persons may visit at any time
  • Support persons must remain in the patient's room for their entire visit

ADULT INPATIENT COVID VISITATION

  • There will be no routine visitation for COVID patients at Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital. Loved ones can be contacted over the phone or through a scheduled video call. The patient's care team can help set up the video call
    • In circumstances deemed medically necessary or in end-of-life or palliative care cases, unit staff will coordinate COVID patient visitation

PEDIATRIC HOSPITAL VISITATION

  • Pediatric inpatients at Oishei Children's Hospital are allowed two (2) designated support persons
  • Pediatric patients having a surgical procedure may have two (2) designated support persons
  • Two (2) support persons are allowed with a patient in the Emergency Department, and the support persons must remain in the patient's treatment room for the entire visit

EMERGENCY DEPARTMENT VISITATION

  • For adult patients, one (1) support person is allowed in the Emergency Department, and the support person must remain in the patient's treatment room for their entire visit
    • For adult patients who are admitted to the hospital, support persons may accompany the patient to their room during that unit's visiting hours. If they are admitted outside of visiting hours, the designated support person must return during visiting hours
  • For pediatric patients, two (2) support persons are allowed in the Emergency Department, and the support persons must remain in the patient's treatment room for their entire visit

SURGICAL PROCEDURE VISITATION

  • Adult patients having a same-day procedure may have one (1) designated support person who must remain in a designated waiting area or in the patient's room (if it is a private room) until the patient is discharged
  • Pediatric patients having a surgical procedure may have two (2) designated support personsPediatric patients having a surgical procedure may have two (2) designated support persons


LABOR & DELIVERY VISITATION

  • Two (2) designated support persons are permitted with mom on Labor & Delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital throughout labor, delivery and postpartum period
    • In addition to the two (2) designated support persons, laboring moms are allowed one (1) doula as an
      essential member of their care team throughout labor, delivery and postpartum period

LONG-TERM CARE VISITATION

  • Adhering to NYSDOH guidance, "When a new case of COVID-19 among residents or staff is identified, nursing homes should immediately begin outbreak testing and suspend all visitation (except that required under federal disability rights law), until at least one round of facility-wide testing is completed." (NYSDOH March 25, 2021 Health Advisory)
  • When HighPointe on Michigan meets NYSDOH g
    • Sunday, Monday, Friday, Saturday: 10 a.m-4 p.m.; Tuesday, Wednesday, Thursday: 10 a.m.-6 p.m.
    • Please call 716-748-3224 to schedule your visit
  • When DeGraff Rehabilitation & Skilled Nursing Facility meets NYSDOH guidelines, visitation will occur:
    • Monday-Friday: 2:15-2:45 p.m.; 3-3:30 p.m.
    • Please call 716-690-2078 to schedule your visit
  • All long-term care visitors will no longer require a COVID-19 swab result
  • Visits will take place in the lobby; In-room visits will be allowed for certain residents based on medical condition and will follow the same schedule as the lobby visits
  • Visitors will have to go through the screening process upon arrival and be required to wear a mask throughout their visit
  • In end-of-life or palliative care circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation

OUTPATIENT CLINIC VISITATION

  • For pediatric and maternity clinics, two (2) support persons may accompany a pediatric or pregnant patient
  • For pediatric clinics, no more than two (2) patients within a family are allowed per appointment
  • For adult clinics, if a support person is needed with a patient, the support person can assist with check in and provide a phone number for clinic staff to call when the patient is ready for discharge
    • For adult clinics, if deemed medically necessary, one (1) support person may accompany the patient for
      the entire clinic visit

GENERAL VISITATION GUIDELINES

  • Please do not visit if you are ill.
  • All visitors must be 18 years of age or older. Exceptions may be made by the nurse manager/nurse supervisor at end of life
  • Visitors will be provided with a face mask upon entry to the facility and must wear the mask at all times while inside the facility
    • Masks should only be removed to eat or drink.
    • If a visitor refuses to wear a mask, they will be asked to leave the facility
  • Approved visitors will receive a pass, which must be worn prominently at all times
  • Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit the hospital
  • All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit in the hospital
  • Visitors must stay in the patient's room, or designated area identified by staff, unless directed by staff to leave the room during a procedure
  • Visitors cannot accompany patients to tests outside of their room