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Visiting Hours

Contact Information

Kaleida Health
Corporate Office
100 High Street
Buffalo, NY 14203

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Hospital Sites Visiting Hours

Each patient has the right to determine who may and may not visit, whether it be a spouse, domestic partner, family member, friend or other support person. Kaleida Health will not restrict, limit or deny visitation privileges on the basis of race, color, religion, sex, ethnic origin, sexual orientation, gender identity or expression, marital status, disability, socioeconomic status or physical appearance.

Buffalo General Medical CenterBuffalo General Medical Center

100 High Street, Buffalo, NY, 14203
(716) 859-5600
bgmc.kaleidahealth.org

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health guidance, Kaleida Health has implemented the following visitation policy at all sites, effective immediately. This does not apply to those seeking treatment.

See key points for visitation below:

  • Please do not visit if you are ill.
  • Please do not visit if you have traveled outside the United States within the last 14 days.
  • No visitors permitted at HighPointe on Michigan or DeGraff Rehabilitation and Skilled Nursing Facility, in accordance with NYSDOH guidance, except in end-of-life or palliative care cases
  • No visitors permitted for any adult patients on inpatient units, in accordance with NYSDOH guidance, except when deemed medically necessary or in end-of-life or palliative care cases.
  • Pediatric patients are allowed two designated (2) caregivers/visitors; limit of one (1) caregiver/visitor at the hospital at any given time.
  • No visitors under 14 years of age.
  • Wash your hands and use an alcohol-based hand sanitizer frequently, especially before and after entering a patient’s room.

LONG-TERM CARE VISITATION GUIDELINES:

  • Based on guidance from the New York State Department of Health, Kaleida Health's long-term care facilities, HighPointe on Michigan and DeGraff Rehabilitation and Skilled Nursing Facility, will no longer allow visitors. This restriction has been put in place to protect our most vulnerable population that been more severely affected by COVID-19 in other areas where outbreaks are occurring.
  • Visitors will only be permitted for end-of-life or palliative care cases as determined by our care teams.
    • In these circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.

HOSPITAL VISITOR LIMITATIONS:

  • No visitors permitted for any adult patients on inpatient units, in accordance with NYSDOH guidance, except when deemed medically necessary or in end-of-life or palliative care cases.
    • In these circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.
    • This includes adult inpatients at the following Kaleida Health hospitals: Buffalo General Medical Center/Gates Vascular Institute, Millard Fillmore Suburban Hospital (except laboring women on Labor & Delivery Unit) and DeGraff Memorial Hospital
  • Pediatric patients at Oishei Children's Hospital are allowed two designated (2) caregivers/visitors; limit of one (1) caregiver/visitor at the hospital at any given time.
  • Limit of one (1) designated partner or caregiver with mom on labor & delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital
  • Limit of one (1) caregiver in all emergency departments, same-day surgery and minor procedure areas

GENERAL HOSPITAL VISITATION AND SELF-SCREENING:

  • Visiting hours are from 8:30 a.m. - 8:30 p.m.
  • Approved visitors will receive a pass, which must be worn prominently at all times.
  • Visitors should self-screen for travel history and contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas. See self-screen questions below:
  1. Have you traveled outside of the United States in the last 14 days?
  2. Have you experienced any of the following in the last three (3) days?
    • Fever
    • Cough
    • Runny or stuffy nose
    • Vomiting or diarrhea
    • Shortness of breath or other respiratory symptoms
  3. Have you been exposed to or come into contact with someone with the following in the last three (3) days?
    • Influenza or coronavirus
    • Novel coronavirus (COVID-19)
    • Respiratory Syncytial Virus (RSV)
    • Diarrheal illness or ‘stomach bug’

WASH YOUR HANDS AND USE ALCOHOL-BASED HAND SANITIZER FREQUENTLY, ESPECIALLY BEFORE AND AFTER ENTERING A PATIENT’S ROOM.


Medical/Surgical Units

Surgical Intensive Care Unit (ICU)
(Section A, 4th Floor)

11:30 a.m. - 11:50 a.m.
1:30 p.m. - 1:50 p.m.
6:00 p.m. - 6:20 p.m.
8:00 p.m. - 8:20 p.m.

Neurosurgical Intensive Care Unit (NICU)
(Section A, 4th Floor)

Noon - 2 p.m.
4 - 6 p.m.
8 - 9 p.m.

Medical Intensive Care Unit (MICU)
(Section A, 6th Floor)

Noon - 2 p.m.
4 - 6 p.m.
8 - 9 p.m.

Vascular Interventional Suites
(Section N, 2nd Floor)

11:30 a.m. - 8:30 p.m.

Medical/Surgical Units (MSU)

11 a.m. - 9 p.m.

Intermediate Level Care Units (ILCU)

11:30 a.m. - 3 p.m.
5 p.m. - 9 p.m

Specialty Units Visiting Hours:

Surgical ICU
(Section A, 4th Floor)

11:30 am - 11:50 am
1:30 pm - 1:50 pm
6:00 pm - 6:20 pm
8:00 pm - 8:20 pm

Medical ICU
(Section A, 6th Floor)

12:00 pm - 2:00 pm

Vascular Interventional Suites
(Section N, 2nd Floor)

11:30 am - 8:30 pm

DeGraff Memorial HospitalDeGraff Memorial Hospital

445 Tremont Street, North Tonawanda, NY 14120
(716) 694-4500
degraff.kaleidahealth.org

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health guidance, Kaleida Health has implemented the following visitation policy at all sites, effective immediately. This does not apply to those seeking treatment.

See key points for visitation below:

  • Please do not visit if you are ill.
  • Please do not visit if you have traveled outside the United States within the last 14 days.
  • No visitors permitted at HighPointe on Michigan or DeGraff Rehabilitation and Skilled Nursing Facility, in accordance with NYSDOH guidance, except in end-of-life or palliative care cases
  • No visitors permitted for any adult patients on inpatient units, in accordance with NYSDOH guidance, except when deemed medically necessary or in end-of-life or palliative care cases.
  • Pediatric patients are allowed two designated (2) caregivers/visitors; limit of one (1) caregiver/visitor at the hospital at any given time.
  • No visitors under 14 years of age.
  • Wash your hands and use an alcohol-based hand sanitizer frequently, especially before and after entering a patient’s room.

LONG-TERM CARE VISITATION GUIDELINES:

  • Based on guidance from the New York State Department of Health, Kaleida Health's long-term care facilities, HighPointe on Michigan and DeGraff Rehabilitation and Skilled Nursing Facility, will no longer allow visitors. This restriction has been put in place to protect our most vulnerable population that been more severely affected by COVID-19 in other areas where outbreaks are occurring.
  • Visitors will only be permitted for end-of-life or palliative care cases as determined by our care teams.
    • In these circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.

HOSPITAL VISITOR LIMITATIONS:

  • No visitors permitted for any adult patients on inpatient units, in accordance with NYSDOH guidance, except when deemed medically necessary or in end-of-life or palliative care cases.
    • In these circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.
    • This includes adult inpatients at the following Kaleida Health hospitals: Buffalo General Medical Center/Gates Vascular Institute, Millard Fillmore Suburban Hospital (except laboring women on Labor & Delivery Unit) and DeGraff Memorial Hospital
  • Pediatric patients at Oishei Children's Hospital are allowed two designated (2) caregivers/visitors; limit of one (1) caregiver/visitor at the hospital at any given time.
  • Limit of one (1) designated partner or caregiver with mom on labor & delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital
  • Limit of one (1) caregiver in all emergency departments, same-day surgery and minor procedure areas

GENERAL HOSPITAL VISITATION AND SELF-SCREENING:

  • Visiting hours are from 8:30 a.m. - 8:30 p.m.
  • Approved visitors will receive a pass, which must be worn prominently at all times.
  • Visitors should self-screen for travel history and contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas. See self-screen questions below:
  1. Have you traveled outside of the United States in the last 14 days?
  2. Have you experienced any of the following in the last three (3) days?
    • Fever
    • Cough
    • Runny or stuffy nose
    • Vomiting or diarrhea
    • Shortness of breath or other respiratory symptoms
  3. Have you been exposed to or come into contact with someone with the following in the last three (3) days?
    • Influenza or coronavirus
    • Novel coronavirus (COVID-19)
    • Respiratory Syncytial Virus (RSV)
    • Diarrheal illness or ‘stomach bug’

WASH YOUR HANDS AND USE ALCOHOL-BASED HAND SANITIZER FREQUENTLY, ESPECIALLY BEFORE AND AFTER ENTERING A PATIENT’S ROOM.


Millard Fillmore Suburban HospitalGates Vascular Institute

875 Ellicott Street, Buffalo, NY 14203
(716) 748-3100
kaleidahealth.org/gvi

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health guidance, Kaleida Health has implemented the following visitation policy at all sites, effective immediately. This does not apply to those seeking treatment.

See key points for visitation below:

  • Please do not visit if you are ill.
  • Please do not visit if you have traveled outside the United States within the last 14 days.
  • No visitors permitted at HighPointe on Michigan or DeGraff Rehabilitation and Skilled Nursing Facility, in accordance with NYSDOH guidance, except in end-of-life or palliative care cases
  • No visitors permitted for any adult patients on inpatient units, in accordance with NYSDOH guidance, except when deemed medically necessary or in end-of-life or palliative care cases.
  • Pediatric patients are allowed two designated (2) caregivers/visitors; limit of one (1) caregiver/visitor at the hospital at any given time.
  • No visitors under 14 years of age.
  • Wash your hands and use an alcohol-based hand sanitizer frequently, especially before and after entering a patient’s room.

LONG-TERM CARE VISITATION GUIDELINES:

  • Based on guidance from the New York State Department of Health, Kaleida Health's long-term care facilities, HighPointe on Michigan and DeGraff Rehabilitation and Skilled Nursing Facility, will no longer allow visitors. This restriction has been put in place to protect our most vulnerable population that been more severely affected by COVID-19 in other areas where outbreaks are occurring.
  • Visitors will only be permitted for end-of-life or palliative care cases as determined by our care teams.
    • In these circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.

HOSPITAL VISITOR LIMITATIONS:

  • No visitors permitted for any adult patients on inpatient units, in accordance with NYSDOH guidance, except when deemed medically necessary or in end-of-life or palliative care cases.
    • In these circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.
    • This includes adult inpatients at the following Kaleida Health hospitals: Buffalo General Medical Center/Gates Vascular Institute, Millard Fillmore Suburban Hospital (except laboring women on Labor & Delivery Unit) and DeGraff Memorial Hospital
  • Pediatric patients at Oishei Children's Hospital are allowed two designated (2) caregivers/visitors; limit of one (1) caregiver/visitor at the hospital at any given time.
  • Limit of one (1) designated partner or caregiver with mom on labor & delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital
  • Limit of one (1) caregiver in all emergency departments, same-day surgery and minor procedure areas

GENERAL HOSPITAL VISITATION AND SELF-SCREENING:

  • Visiting hours are from 8:30 a.m. - 8:30 p.m.
  • Approved visitors will receive a pass, which must be worn prominently at all times.
  • Visitors should self-screen for travel history and contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas. See self-screen questions below:
  1. Have you traveled outside of the United States in the last 14 days?
  2. Have you experienced any of the following in the last three (3) days?
    • Fever
    • Cough
    • Runny or stuffy nose
    • Vomiting or diarrhea
    • Shortness of breath or other respiratory symptoms
  3. Have you been exposed to or come into contact with someone with the following in the last three (3) days?
    • Influenza or coronavirus
    • Novel coronavirus (COVID-19)
    • Respiratory Syncytial Virus (RSV)
    • Diarrheal illness or ‘stomach bug’

WASH YOUR HANDS AND USE ALCOHOL-BASED HAND SANITIZER FREQUENTLY, ESPECIALLY BEFORE AND AFTER ENTERING A PATIENT’S ROOM.

Millard Fillmore Suburban HospitalMillard Fillmore Suburban Hospital

1540 Maple Road, Williamsville, NY 14221
(716) 568-3600
suburban.kaleidahealth.org

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health guidance, Kaleida Health has implemented the following visitation policy at all sites, effective immediately. This does not apply to those seeking treatment.

See key points for visitation below:

  • Please do not visit if you are ill.
  • Please do not visit if you have traveled outside the United States within the last 14 days.
  • No visitors permitted at HighPointe on Michigan or DeGraff Rehabilitation and Skilled Nursing Facility, in accordance with NYSDOH guidance, except in end-of-life or palliative care cases
  • No visitors permitted for any adult patients on inpatient units, in accordance with NYSDOH guidance, except when deemed medically necessary or in end-of-life or palliative care cases.
  • Pediatric patients are allowed two designated (2) caregivers/visitors; limit of one (1) caregiver/visitor at the hospital at any given time.
  • No visitors under 14 years of age.
  • Wash your hands and use an alcohol-based hand sanitizer frequently, especially before and after entering a patient’s room.

LONG-TERM CARE VISITATION GUIDELINES:

  • Based on guidance from the New York State Department of Health, Kaleida Health's long-term care facilities, HighPointe on Michigan and DeGraff Rehabilitation and Skilled Nursing Facility, will no longer allow visitors. This restriction has been put in place to protect our most vulnerable population that been more severely affected by COVID-19 in other areas where outbreaks are occurring.
  • Visitors will only be permitted for end-of-life or palliative care cases as determined by our care teams.
    • In these circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.

HOSPITAL VISITOR LIMITATIONS:

  • No visitors permitted for any adult patients on inpatient units, in accordance with NYSDOH guidance, except when deemed medically necessary or in end-of-life or palliative care cases.
    • In these circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.
    • This includes adult inpatients at the following Kaleida Health hospitals: Buffalo General Medical Center/Gates Vascular Institute, Millard Fillmore Suburban Hospital (except laboring women on Labor & Delivery Unit) and DeGraff Memorial Hospital
  • Pediatric patients at Oishei Children's Hospital are allowed two designated (2) caregivers/visitors; limit of one (1) caregiver/visitor at the hospital at any given time.
  • Limit of one (1) designated partner or caregiver with mom on labor & delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital
  • Limit of one (1) caregiver in all emergency departments, same-day surgery and minor procedure areas

GENERAL HOSPITAL VISITATION AND SELF-SCREENING:

  • Visiting hours are from 8:30 a.m. - 8:30 p.m.
  • Approved visitors will receive a pass, which must be worn prominently at all times.
  • Visitors should self-screen for travel history and contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas. See self-screen questions below:
  1. Have you traveled outside of the United States in the last 14 days?
  2. Have you experienced any of the following in the last three (3) days?
    • Fever
    • Cough
    • Runny or stuffy nose
    • Vomiting or diarrhea
    • Shortness of breath or other respiratory symptoms
  3. Have you been exposed to or come into contact with someone with the following in the last three (3) days?
    • Influenza or coronavirus
    • Novel coronavirus (COVID-19)
    • Respiratory Syncytial Virus (RSV)
    • Diarrheal illness or ‘stomach bug’

WASH YOUR HANDS AND USE ALCOHOL-BASED HAND SANITIZER FREQUENTLY, ESPECIALLY BEFORE AND AFTER ENTERING A PATIENT’S ROOM.


Patients and their families are our most important concern. Please help us ensure that your family member or friend gets the rest and treatment they need by honoring our visiting hour guidelines.

General Visiting Hours

 11:00 a.m.- 8:30 p.m.

ICU Visiting Hours

 11 a.m. – 2 p.m.
 3:30 p.m. – 6 p.m.
 8:30 p.m. – 10 p.m.

For your safety and others, visitors under 14 years should check with the nursing unit.

Waiting Areas

Every floor has a designated waiting area. Visitors who are with a patient during regular hours may be asked to step out to the waiting area while treatment or procedures are performed. Upon completion, they will be allowed to return to patient's room.

John R. Oishei Children's HospitalJohn R. Oishei Children's Hospital

818 Ellicott Street, Buffalo, NY 14203
(716) 323-2000
ochbuffalo.org

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health guidance, Kaleida Health has implemented the following visitation policy at all sites, effective immediately. This does not apply to those seeking treatment.

See key points for visitation below:

  • Please do not visit if you are ill.
  • Please do not visit if you have traveled outside the United States within the last 14 days.
  • No visitors permitted at HighPointe on Michigan or DeGraff Rehabilitation and Skilled Nursing Facility, in accordance with NYSDOH guidance, except in end-of-life or palliative care cases
  • No visitors permitted for any adult patients on inpatient units, in accordance with NYSDOH guidance, except when deemed medically necessary or in end-of-life or palliative care cases.
  • Pediatric patients are allowed two designated (2) caregivers/visitors; limit of one (1) caregiver/visitor at the hospital at any given time.
  • No visitors under 14 years of age.
  • Wash your hands and use an alcohol-based hand sanitizer frequently, especially before and after entering a patient’s room.

LONG-TERM CARE VISITATION GUIDELINES:

  • Based on guidance from the New York State Department of Health, Kaleida Health's long-term care facilities, HighPointe on Michigan and DeGraff Rehabilitation and Skilled Nursing Facility, will no longer allow visitors. This restriction has been put in place to protect our most vulnerable population that been more severely affected by COVID-19 in other areas where outbreaks are occurring.
  • Visitors will only be permitted for end-of-life or palliative care cases as determined by our care teams.
    • In these circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.

HOSPITAL VISITOR LIMITATIONS:

  • No visitors permitted for any adult patients on inpatient units, in accordance with NYSDOH guidance, except when deemed medically necessary or in end-of-life or palliative care cases.
    • In these circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.
    • This includes adult inpatients at the following Kaleida Health hospitals: Buffalo General Medical Center/Gates Vascular Institute, Millard Fillmore Suburban Hospital (except laboring women on Labor & Delivery Unit) and DeGraff Memorial Hospital
  • Pediatric patients at Oishei Children's Hospital are allowed two designated (2) caregivers/visitors; limit of one (1) caregiver/visitor at the hospital at any given time.
  • Limit of one (1) designated partner or caregiver with mom on labor & delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital
  • Limit of one (1) caregiver in all emergency departments, same-day surgery and minor procedure areas

GENERAL HOSPITAL VISITATION AND SELF-SCREENING:

  • Visiting hours are from 8:30 a.m. - 8:30 p.m.
  • Approved visitors will receive a pass, which must be worn prominently at all times.
  • Visitors should self-screen for travel history and contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas. See self-screen questions below:
  1. Have you traveled outside of the United States in the last 14 days?
  2. Have you experienced any of the following in the last three (3) days?
    • Fever
    • Cough
    • Runny or stuffy nose
    • Vomiting or diarrhea
    • Shortness of breath or other respiratory symptoms
  3. Have you been exposed to or come into contact with someone with the following in the last three (3) days?
    • Influenza or coronavirus
    • Novel coronavirus (COVID-19)
    • Respiratory Syncytial Virus (RSV)
    • Diarrheal illness or ‘stomach bug’

WASH YOUR HANDS AND USE ALCOHOL-BASED HAND SANITIZER FREQUENTLY, ESPECIALLY BEFORE AND AFTER ENTERING A PATIENT’S ROOM.