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Non-Discrimination Statement

Contact Information

Kaleida Health
Corporate Office
100 High Street
Buffalo, NY 14203

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Non-Discrimination Statement

Kaleida Health complies with applicable Federal civil rights laws and does not discriminate on the basis of
race, color, national origin, age, disability, or sex. Kaleida Health does not exclude people or treat them
differently because of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or
expression, physical appearance, source of payment, or age.


Kaleida Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, please notify us at the time of registration, preregistration or any time during your
encounter.

If you believe that Kaleida Health has failed to provide these services or discriminated in another way on the
basis of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression,
physical appearance, source of payment, or age, you can file a grievance with:

Kaleida Health, Legal Department
ATTN: Civil Rights Coordinator
726 Exchange Street, Suite 270
Buffalo, NY 14210

Office: (716) 859-8020
Fax: (716) 859-8686
Email: CivilRightsCoordinator@KaleidaHealth.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance,
Kaleida Health’s Legal Department is available to help you.


You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, DC 20201
1 (800) 368-1019
1 (800) 537-7697 (Telecommunication Device for the Deaf)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.