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Ethics & Compliance

Contact Information

Kaleida Health
Corporate Office
100 High Street
Buffalo, NY 14203

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Ethics and Compliance

Kaleida Health is dedicated to achieving the highest standards of conduct, honesty, and reliability in its business practices. To that end, Kaleida Health has developed the Kaleida Health Corporate Compliance Program to prevent, detect, and correct fraud, waste and abuse, particularly in Federal healthcare programs. The Program facilitates compliance in the workplace with all applicable laws and regulations, as well as Kaleida Health's policies and procedures. Actions by workforce members that violate such laws, regulations, policies or procedures will subject the workforce member to disciplinary or other corrective action, in accordance with the Program.

Read our Corporate Compliance Program Policy.

Code of Conduct and Business Ethics

Kaleida Health's Code of Conduct is the foundation of our Compliance Program. Kaleida Health's goal is to maintain the highest level of corporate integrity and expects all of its workforce members, including employees, vendors, and others who perform service on behalf of Kaleida Health, to commit themselves to the same goal.

Our Code of Conduct and Business Ethics (the Code) has been adopted by the Kaleida Health Board of Directors to provide standards by which workforce members will conduct themselves in order to protect and promote system-wide integrity and core values, and to enhance Kaleida Health's ability to achieve the organization's mission and vision. The Core Values of Kaleida Health mandate a patient-centered commitment, the pursuit of excellence and quality in all endeavors, personal accountability, and integrity in everything we do.

Kaleida Health expects each workforce member to abide by the Principles and Standards set forth in the Code, to conduct the business and affairs of and/or with Kaleida Health in a manner consistent with the general statement of principles in the Code and to comply with all relevant healthcare laws, regulations and policies.

Read our Code of Conduct and Business Ethics.

Detecting and preventing fraud, waste, abuse and misconduct

It is the policy of Kaleida Health to comply with all applicable Federal and State laws pertaining to fraud, waste and abuse in Federal healthcare programs, including Section 6032 of the Deficit Reduction Act of 2005. Commitment to identifying and preventing fraud, waste and abuse is the responsibility of all workforce members and is critical to Kaleida Health operating at the highest business, professional and ethical standards.

Read our Fraud, Waste and Abuse Compliance Policy.

Policy on gifts from industry

It is the policy of Kaleida Health that relationships with vendors should be free from offers of anything of value. Gifts, trips, accommodations, travel expenses, meals or favors which could induce a Kaleida Health employee to work with a particular vendor are not permitted.

Read our Code of Conduct and Business Ethics.

In addition, those in a position to influence Kaleida Health's business decisions must disclose all potential and actual conflicts of interest, including membership on Boards of organizations whose interests may conflict with Kaleida Health's. Covered persons must avoid any conflict or the appearance of a conflict between external interests and Kaleida's interests.

Read our Conflicts of Interest and Related Transactions Policy.


We encourage you to call the Compliance Hotline to report any potential compliance concerns. The Hotline is available to everyone 24 hours a day, seven days a week by calling (833) 990-0040. You can make a report either anonymously or by using your name. All reports received by Corporate Compliance will be investigated.

Kaleida Health does not discriminate on the basis of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, physical appearance, source of payment, or age. Kaleida Health provides patients who speak a language other than English and those with disabilities with the resources needed to communicate with their care teams.

Last updated: 12/02/2019