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Bill of Rights

Contact Information

Kaleida Health
Corporate Office
100 High Street
Buffalo, NY 14203

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New York State Patients' Bill of Rights

All documents are in PDF format unless otherwise indicated. Requests for "New York State Patients' Bill of Rights" in an alternate format can be made by sending an email to:

In Addition to the Rights in the Patients' Bill of Rights

Parents' Bill of Rights

Information Guide For Patients And Families

At Kaleida Health hospitals and outpatient centers, we believe patients and families are partners in healthcare. The Information Guide for Patients and Families, along with the Patients� Bill of Rights, provides a guideline to support your participation in your health care.

Download information guide

If a patient has concerns or complaints about their care, the New York State Department of Health can be contacted at 1-800-804-5447, without fear of reprisal.