Kaleida Health Administration
Robert J. Nesselbush
Chief Executive Officer (CEO)
Robert J. Nesselbush, formerly the organization's chief financial officer, came to Kaleida Health in April 2019 after spending 24 years at Rochester Regional Health (RRH).
At RRH, Nesselbush spent 24 years rising through the hospital system, beginning as the director of financial reporting and finishing as the executive vice president and chief operating officer (COO) of the $2.4 billion system.
As COO, he led the merger integration of four health systems in June 2014: Rochester General Health System, Unity Health System, Clifton Springs Health System and United Memorial Medical Center.
Rochester Regional has nearly 16,000 employees and consists of five acute hospitals (1,270 beds), including Rochester General Hospital, its 528-bed teaching hospital flagship.
The system has 1,670 physicians in a range of affiliation models, including nearly 800 employed physicians and another 1,450+ in Greater Rochester IPA (GRIPA), the clinically-integrated physician-hospital organization. RRH also operates over 900 skilled nursing facility beds, a 900+ member capitated PACE program (Program of All-Inclusive Care for the Elderly) and a lab enterprise which is international in reach.
A big believer in the importance of cross-functional teams, Nesselbush worked closely with nursing and physician leadership throughout his tenure in Rochester to help improve outcomes, quality scores and to reposition their hospitals in the region.
One of the direct results was the "RRH Quality and Safety Institute (QSI)," which is focused on driving continuous quality and patient safety improvement. The structure and investment in the quality program led to Rochester General Hospital's recognition as one of HealthGrades America's 50 Best Hospitals� (top 1% of hospitals in the nation).
A Western New York native, Nesselbush's achievements in his three decades in healthcare are many.
At RRH, he led the acquisition of over 80 physician practices accounting for over 200 providers; developed and invested in a physician and nursing informatics department focused on improving the electronic health record; and partnered with physician leadership in GRIPA to manage various payer risk contracts.
In addition to this, he also led the investment in an inpatient nurse certification and clinical ladder program to provide a vehicle for delivering enhanced compensation for premium nursing skills. He also supported RRH nursing in the pursuit and achievement of 10 Beacon Awards for Nursing Excellence.
In his time at Kaleida Health, Nesselbush has worked closely with operations and the executive management team to standardize strategic, financial and operating planning processes for the system. In addition to this, he spearheaded revenue cycle improvements, instituted a new payer governance structure, and implemented a new revenue recognition model.
Prior to serving as COO at RRH, he was the senior vice president of the health system's acute care division and the president of Rochester General Hospital (RGH).
RGH is a 528-bed acute-care facility with a medical and dental staff of 1,500 that provides services including emergency, pediatrics, obstetrics and gynecology, neurosciences and vascular surgery. The hospital is home to a number of centers of excellence including the Lipson Cancer Institute and the Sands-Constellation Heart Institute.
In his role there, he was responsible for hospital clinical services lines including cardiovascular, neurosciences, oncology, orthopedics, emergency medicine and pediatrics at Rochester General Hospital and Newark Wayne Community Hospital.
His financial leadership positions include serving as the senior vice president and chief financial officer of RGH. Prior to that, he was the vice president of finance and corporate controller.
He is a graduate of Bucknell University with a Bachelor of Arts and completed his Master of Business Administration (MBA) with a focus on public accounting. Nesselbush began his career and spent five years as a senior accountant with PriceWaterhouseCoopers in Rochester.
Chief Operating Officer
Donald Boyd was named president and chief operating officer for Kaleida Health in February 2019. He most recently served as executive vice president for business development and affiliations.
Boyd was appointed senior vice president of business development for Kaleida Health in May of 2009. He had been the president at Millard Fillmore Gates Circle Hospital and a vice president for Kaleida Health since August 2006. In his site president role, he helped lead the hospital's growth, particularly in the vascular service lines such as cardiac, stroke and vascular surgery plus the integration efforts for the Gates Vascular Institute.
In his current role, Boyd lead Kaleida Health's numerous growth initiatives, including the development of the Gates Vascular Institute (GVI), integration of Buffalo General and Millard Fillmore Gates Circle Hospitals, help with the implementation of the professional steering committee (PSC) recommendations for Great Lakes Health, ECMC and Kaleida Health, coordination of physician alignment plus other business development opportunities throughout Western New York.
A Williamsville resident, Boyd has been with Kaleida Health since its inception in 1998. He previously served as vice president for ambulatory services and business development, director of ambulatory services, manager of quality improvement and director of Kaleida Health's ambulatory surgery center in Williamsville.
He has a Master of Business Administration with a concentration in corporate finance and healthcare systems management, from the University of Buffalo (UB). He also holds a Bachelor of Arts in community mental health and psychology from UB.
Chief Diversity and Inclusion Officer
Shannon Bryant, LMHC, was named chief diversity and inclusion officer for Kaleida Health in November 2020.
Bryant joined Kaleida Health from Person Centered Services, a Care Coordination Organization (CCO) that connect individuals with intellectual and developmental disabilities to the care, support and opportunities that maximize their quality of life. There, she served as director of learning, development and diversity and was responsible for creating and driving the company's diversity, equity and inclusion strategy.
Prior to that, Bryant was director of clinical care coordination at Evergreen Health where she oversaw care coordination services for the Health Home program.
In her role at Kaleida Health, Bryant is responsible for providing strategic leadership in the development, implementation and monitoring of diversity plans for Kaleida Health. In addition, she optimizes organizational culture by being a leading resource focused on ensuring Kaleida Health programs and activities are inclusive of all populations to reflect the patients and communities we serve.
Bryant also works with Kaleida Health's multidisciplinary, employee-driven Employee Resource Groups (ERGs) - Race, Diversity & Inclusion, Veterans, LGBTQ and Working Parents/Caregivers - and the system-wide Inclusion Council to bring important issues to Human Resources and the executive team to help drive strategic priorities and cultural transformation.
Bryant holds a bachelor's degree in psychology from the State University of New York at Buffalo and master's degree in health counseling from Canisius College. She is a New York State Licensed Mental Health Counselor, Leadership Buffalo graduate and board member of the Neighborhood Health Center of WNY as well as the YMCA Delaware Branch.
Executive Vice President, Chief Financial Officer
Matthew Drake, MBA, CMA, FHFMA, was named executive vice president and chief financial officer (CFO) for Kaleida Health in April 2022.
Drake served as the interim CFO since November 2021. He was recruited to Kaleida Health early in 2021 to serve as vice president and CFO for site financial operations. In this role, he led overall financial leadership for the various operating entities and divisions within Kaleida Health, working to ensure overall financial performance and operational targets. He also was responsible for developing and implementing the operational plan that drives the annual budget process.
He has also helped with financial education and leadership to Kaleida Health's hospital managers and directors, contributed financial expertise in strategic planning of current and new services and has been an integral member of the organization's growth committee.
In the CFO role, Drake will also lead strategy and growth initiatives for the organization.
Drake came to Kaleida Health from Rochester Regional Health, where he served as vice president of business development and network growth. As the business development leader of the $2.9 billion health system, Drake led efforts to expand the network of providers, hospitals, ambulatory destination campuses and urgent care centers.
He also led the planning and implementation of five ambulatory destination campuses; business planning process for a 3-hospital health system acquisition; and acquisition of 80 practices, representing 140 physicians and 86 advanced practice providers.
Previous roles at Rochester Regional Health included: vice president of accountable care, Greater Rochester IPA (GRIPA); director of finance, population health and business planning; director of financial planning and decision support; manager of financial systems, planning and decision support; and project and cost manager. Prior to joining Rochester Regional Health, Drake was a revenue management analyst at Excellus Blue Cross and Blue Shield in Rochester.
Drake has a Bachelor of Science in Business Administration and a Master of Business Administration from Alfred University. He is a Certified Management Accountant (CMA) and Fellow of the Healthcare Financial Management Association (FHFMA), and is a member of the Healthcare Financial Management Association (HFMA) and the Institute of Management Accountants (IMA).
David P. Hughes, MD
Executive Vice President, Strategy and Partnerships
David P. Hughes, MD, MPH, was named executive vice president, strategy and partnerships in September 2021. In this role, Dr. Hughes focuses on strategy and relationships, especially as Kaleida Health improves its population health footprint as well as pursues vertical integration opportunities with healthcare partners.
Dr. Hughes will continue to oversee Great Lakes Health Integrated Network, Optimum Physician Alliance and be the primary physician liaison with ECMC, UBMD as well as General Physician, PC (GPPC).
He previously served as executive vice president and chief medical officer for Kaleida Health since June 2014. Prior to that, he served as senior vice president and chief clinical integration officer for Kaleida Health.
Dr. Hughes is an accomplished physician, business owner, entrepreneur and engineer. He has served as Kaleida Health's medical director for employee health, an attending physician in emergency medicine at Kaleida Health and ECMC, an assistant clinical professor in emergency medicine for the University at Buffalo (UB), as well the president of the Governing Board for the State University of New York at Buffalo (SUNY) Faculty Practice Management Plan.
Dr. Hughes received his master's degree in public health from the Medical College of Wisconsin and his medical degree from UB. He completed his residency in emergency medicine at Wake Forest University Medical Center in North Carolina. He received his bachelor's in mechanical engineering from Kettering University in Flint, Michigan.
Prior to entering medical school, Dr. Hughes was a process engineer at the General Motors Tonawanda Engine Plant.
Jamie Nadler, MD
Chief Quality Officer
Jamie Nadler, MD, was named chief quality officer for Kaleida Health in March 2022.
Dr. Nadler leads quality and patient safety for the entire organization as well as ensures continuous quality of care, patient satisfaction and compliance with various accrediting organizations and regulatory bodies.
In addition, he leads the development and implementation of quality/safety programs, policies, practices and protocols; oversees and facilitates clinical improvement projects; maintains the Kaleida Health Quality Improvement and Patient Safety Plan; and formulates organization-wide strategies to address emerging safety concerns in conjunction with risk management, medical staff leadership and other key stakeholders at all sites and across the continuum of care.
Dr. Nadler, a pulmonary and critical care medicine specialist and assistant professor of medicine at the Jacobs School of Medicine and Biomedical Sciences, previously served as medical director of quality and patient safety for Buffalo General Medical Center/Gates Vascular Institute.
Michael P. Hughes
Senior Vice President
Chief Administrative Officer
Mike is Senior Vice President and the Chief Administrative Officer for Kaleida Health, Western New York State's largest employer ($2 billion & 13,000 employees). Recruited in 2004 as a director, he has elevated through the ranks and is now the senior executive responsible for all of the hospital system's external affairs. This includes business development, fundraising, marketing, communications, government relations, corporate planning, real estate and construction. In this role, he also leads CEO and executive team communications, policy and strategy and serves as a key advisor to the organization's Board of Directors.
Active in the community, Mike has been named one of Western New York's most influential leaders, ranking annually in Business First's Power 250 list. In 2008, he was appointed by the State of New York to the board of the Niagara Frontier Transportation Authority, becoming the youngest Commissioner in the history of the authority. He currently serves as Vice Chair of the Board and chairs the authority's Surface Transportation Committee.
In 2021, Mike was a key member of the 11 Day Power Play team that broke the Guinness World Record for the longest continuous ice hockey game at 252 hours. The event raised $2 million for local charities like Oishei Children's Hospital and Roswell Park Comprehensive Cancer Institute.
Hughes' community service also includes the Board of Directors for Buffalo Place, Inc. (NFTA representative & chair of marketing committee) and the Town of West Seneca Zoning Board of Appeals. He is also a member of the public policy council for the Amherst Chamber of Commerce as well as Medaille College's advisory board for their Department of Business, Management & Leadership.
In 2019, Hughes was named the West Seneca Chamber of Commerce "Citizen of the Year," in recognition of his 20+ years of volunteer work and community service.
In 2018, Mike was recognized by the Public Relations Society of America, winning its highest national award - the prestigious "Silver Anvil" - for his integrated marketing and communications campaign around the relocation, rebranding and grand opening of the former Women & Children's Hospital of Buffalo (now Oishei Children's Hospital).
Prior to joining Kaleida Health, Mike was recruited to and served as the Public Affairs and Marketing Manager for Rural/Metro Medical Services, a national ambulance company. In that role, he oversaw all external affairs in upstate New York. He also was the statewide public information officer for Rural/Metro's nationally recognized Disaster Response Team, including serving a weeklong stint in New York City at the World Trade Center on and through 9/11.
Hughes has previously served on boards/committees with Mercy Flight, Buffalo Police Athletic League, Canisius College Board of Regents, Bishop Timon/St. Jude High School, Greater Buffalo Metropolitan Crime Stoppers, Buffalo Niagara Partnership Government Relations Committee, Canisius College Government Relations Advisory Board, Buffalo Niagara Medical Campus Government Affairs Work Council and the Buffalo F.B.I' s Citizen Academy Foundation.
Other awards Mike has won include the National Federation For Just Communities "Community Leader" (2017), the "Outstanding Practitioner" from the Public Relations Society of America Western New York Chapter (2016), Canisius College's "Marilyn Watt Alumni Award" winner (2010) and Business First of Buffalo's "40 Under 40."
Hughes completed Harvard Business School's executive program in Cambridge, Massachusetts concentrating on health care management. He earned a master's of business administration degree (MBA) from Medaille College as well as bachelors in Communication from Canisius College.
He and his wife Kimberly (a teacher in Frontier Schools as well as Orchard Park Schools Board member) have two children, Emma and Owen.
Senior Vice President
Chief Information Officer
Thomas Hull was named senior vice president and chief information officer (CIO) for Kaleida Health in January 2022.
Hull was serving as the interim CIO since February 2021.
A 30-year leader veteran of information technology, Hull joined Kaleida Health as chief technology officer (CTO) after serving as CTO for CUNY, the City University of New York. He was recruited to the organization to help bring depth and bench strength to our IT team.
He has experience as a CIO and IT leader over the years in healthcare, higher education and academic medical center environments. This includes with CUNY, VCU Health, USF Health and Moffitt Cancer Center (Florida) and Pace New York Medical.
Hull has his Bachelor of Arts in computer information science from State University of New York at Potsdam and a Master of Science in computer engineering from Syracuse University. He is pursuing a Doctorate of Professional Studies (DPS) in computer science and information technology at Pace University.
Kenneth Snyder, MD, PhD
Chief Physician Quality Officer
Kenneth Snyder, MD, PhD, is chief physician quality officer for Kaleida Health.
In this role, Dr. Snyder oversees physician quality and leads Kaleida Health's Quality & Patient Safety Institute, an organization-wide commitment and shared ownership of patient and employee safety, health and wellness. The goal of the Quality & Patient Safety Institute is to create a path to zero harm while strengthening our quality performance, driving excellence in quality and safety across the system, and being the leader in equitable delivery of care and wellness.
Prior to this role, Dr. Snyder served as physician advisor, process improvement at Buffalo General Medical Center/Gates Vascular Institute, and is an assistant professor of neurosurgery, radiology, and neurology at the State University of New York at Buffalo.
Alyson Spaulding, Esq., was named general counsel for Kaleida Health in March 2015. In this role, Spaulding is responsible for providing primary legal counsel for Kaleida Health and its corporate affiliates. In addition, she oversees Risk Management, Emergency Management, Internal Audit and Corporate Compliance, and Research Management.
Spaulding served as interim general counsel since August 2014. Prior to that, she was associate general counsel, Corporate Risk Management, where she directed Kaleida Health's risk management, emergency management and regulatory affairs functions, in addition to overseeing the commercial insurance portfolio and legal services related to professional and general liability.
Spaulding, who has been with Kaleida Health since its inception, obtained her bachelor's degree from the University of Rochester where she completed a double major, and her Juris Doctor degree from Syracuse University College of Law, where she was a member of both the Law Review and Moot Court.