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Suburban ER Check-In.

DeGraff ER Check-In.

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Contact Information

1540 Maple Road
Williamsville, NY 14221

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Visiting Hours

To protect our patients, their families, visitors and our staff, Millard Fillmore Suburban Hospital has established year-around patient visitation guidelines to help avoid the spread of seasonal and other infections or illness, and to help ensure a safe environment for all.

Due to a severe respiratory virus and influenza season; we are temporarily implementing Enhanced Visitor Restrictions for maternity and newborn patients only.

Here are a few things you need to know:

  • To protect the patients in our care, those who are ill should not visit Millard Suburban unless they are seeking treatment. 
  • Children under five should not visit as an added precaution during the flu/respiratory viral season. Influenza is spread through droplets in the air and on people’s hands. RSV is spread by contact. It is difficult for children under the age of five to adequately cover their cough and wash their hands appropriately.
  • Children under 14 should not visit during this time for their own protection, but if allowed to do so; they must be accompanied by a supervising adult.
  • Parents are not considered visitors- they are part of the healthcare team.
  • Parents and Grandparents are exempt from this policy and may visit 24/7, but are advised to wear a mask if they have a respiratory illness.
  • Visiting hours for family and friends is 11:00 a.m. – 8:30 p.m.
  • All visitors should self-screen for contagious diseases before being allowed onto the patient care areas and should self-screen before coming in. Screening:

Have you experiencing any of the following in the last 3 days?

        • Fever
        • Cough
        • Runny or stuffy nose
        • Vomiting or diarrhea

Have you been exposed to any significant illness in the last 3 days?

        • Influenza
        • Respiratory Syncytial Virus (RSV)
        • Diarrheal illness (“stomach bug”)

Our hospital providers and staff may screen visitors who appear to be ill. If a visitor is displaying symptoms, our providers may offer respiratory masks or ask the visitor to postpone his or her visit.

  • Ill visitors will be asked to leave until they are symptom free.
  • Encourage well-meaning family members who are sick not to visit.  Suggest calling or using Skype, or face time.
  •  All visitors will receive a pass which must be worn prominently at all times.
  • Children under the age of 5 years are not permitted in the ICU, NICU, or Labor and Delivery unit at any time.
  • There are 4 people maximum allowed at a bedside in inpatient areas.
  • Only partner/support person and 2 others are allowed in Labor and Delivery due to space and privacy concerns.
  • Exceptions will be made to this restriction in the event that the benefit of the visit outweighs the risk to the patient.  The nurse manager or designee should be informed in advance of such a situation and the final decisions are made by the Nurse Manager or designee.

WASH YOUR HANDS OR USE ALCOHOL BASED HAND GEL FREQUENTLY- ESPECIALLY BEFORE AND AFTER ENTERING THE PATIENTS ROOM.

BE SURE TO GET YOURSELF, YOUR CHILD AND OTHER FAMILY MEMBERS
VACCINATED FOR FLU SEASON.

Thank you for helping us provide a safe environment for you and your family.


For improved safety and security of our patients and staff, all visitors are required to show a government issued ID to receive a visitor's pass.

Individuals arriving for an appointment should proceed to the information desk to check in with a volunteer just like they always have and those accompanying them or visiting a patient will step to the right at the desk to check in with security.

There may be a line during peak times so please allow a few extra minutes to ensure you are on time for your appointment.

Millard Fillmore Suburban Hospital

Patients and their families are our most important concern. Please help us ensure that your family member or friend gets the rest and treatment they need by honoring our visiting hour guidelines.

General Visiting Hours

 11:00 a.m.- 8:30 p.m.

ICU Visiting Hours

 11 a.m. – 2 p.m.
 3:30 p.m. – 6 p.m.
 8:30 p.m. – 10 p.m.

For your safety and others, visitors under 14 years should check with the nursing unit.

Waiting Areas

Every floor has a designated waiting area. Visitors who are with a patient during regular hours may be asked to step out to the waiting area while treatment or procedures are performed. Upon completion, they will be allowed to return to patient's room.


Each patient has the right to determine who may and may not visit, whether it be a spouse, domestic partner, family member, friend or other support person. Kaleida Health will not restrict, limit or deny visitation privileges on the basis of race, color, religion, sex, ethnic origin, sexual orientation, gender identity or expression, marital status, disability, socioeconomic status or physical appearance.