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1540 Maple Road
Williamsville, NY 14221

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Visiting Hours

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health NYSDOH) guidance, Kaleida Health has implemented the following visitation policy at all sites, effective November 25, 2020. This does not apply to those seeking treatment.

Wear a mask at all times
Practice physical distancing
Wash your hands
or use alcohol-based hand sanitizer frequently, especially before and after entering a patient's room

ADULT INPATIENT VISITATION

  • In accordance with NYSDOH guidance, no visitors are allowed at Kaleida Health's adult facilities: Buffalo General Medical Center/Gates Vascular Institute, Millard Fillmore Suburban Hospital and DeGraff Medical Park, except when deemed medically necessary or in end-of-life or palliative care cases.
    • In these circumstances, family or loved ones should contact the nursing unit to coordinate visitation.
  • Loved ones can be contacted over the phone or through a scheduled video call. The patient's care team can help set up the video call.

PEDIATRIC HOSPITAL VISITATION

  • Pediatric inpatients at Oishei Children's Hospital are allowed two (2) designated support persons.
  • Pediatric patients having a surgical procedure may have one (1) designated support person.
  • One (1) support person is allowed with a patient in the Emergency Department, and the support person must remain in the patient's treatment room for the entire visit.

EMERGENCY DEPARTMENT VISITATION

  • For adult patients, no support persons are allowed in the Emergency Department, except when deemed medically necessary. In these circumstances, the support person must remain in the patient's treatment room for their entire visit.
    • A support person may accompany the patient through the initial registration process, and unit staff will call the support person when the patient is ready for discharge.
    • For adult patients who are admitted to the hospital, the support person may accompany the patient to their room.
  • For pediatric patients, one (1) support person is allowed in the Emergency Department, and the support person must remain in the patient's treatment room for the entire visit.

SURGICAL PROCEDURE VISITATION

  • Adult patients having a same-day procedure may have one (1) designated support person through the initial intake process and can rejoin the patient at discharge.
  • Pediatric patients having a surgical procedure may have one (1) designated support person.


LABOR & DELIVERY VISITATION

  • One (1) designated support person is permitted with mom on Labor & Delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital throughout labor, delivery and postpartum period.
    • In addition to the one (1) designated support person, laboring moms are allowed one (1) doula as an essential member of their care team throughout labor, delivery and postpartum period.

LONG-TERM CARE VISITATION

  • No visitors permitted at HighPointe on Michigan or DeGraff Rehabilitation & Skilled Nursing Facility, in accordance with NYSDOH guidance, except in end-of-life or palliative care cases.
  • In end-of-life or palliative care circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.


OUTPATIENT CLINIC VISITATION

  • For pediatric and maternity clinics, one (1) support person may accompany a pediatric or pregnant patient.
  • For pediatric clinics, no more than two (2) patients within a family are allowed per appointment.
  • For adult clinics, no support persons are allowed. If a support person is needed with a patient, the support person can assist with check in and provide a phone number for clinic staff to call when the patient is ready for discharge.
    • For adult clinics, if deemed medically necessary, one (1) support person may accompany the patient for the entire clinic visit.

GENERAL VISITATION GUIDELINES

  • Please do not visit if you are ill.
  • All visitors must be 18 years of age or older.
  • Visitors will be provided with a face mask upon entry to the facility and must wear the mask at all times while inside the facility.
    • Masks should only be removed to eat or drink.
    • If a visitor refuses to wear a mask, they will be asked to leave the facility.
  • Approved visitors will receive a pass, which must be worn prominently at all times.
  • Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas.
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit the hospital.
  • All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit in the hospital.
  • Visitors will be asked screening questions and have their temperature taken upon arrival.
  • Visitors must stay in the patient's room, or designated area identified by staff, unless directed by staff to leave the room during a procedure.
  • Visitors cannot accompany patients to tests outside of their room. During that time, visitors can obtain togo orders from the cafeteria, use the restroom or spend time in the outdoor areas.
  • All visitors must practice physical distancing, staying at least six (6) feet away from others, while in the facility.
  • Visitors should wash their hands frequently with soap and water or use alcohol-based hand sanitizer, especially before and after entering a patient's room.

For improved safety and security of our patients and staff, all visitors are required to show a government issued ID to receive a visitor's pass.

Individuals arriving for an appointment should proceed to the information desk to check in with a volunteer just like they always have and those accompanying them or visiting a patient will step to the right at the desk to check in with security.

There may be a line during peak times so please allow a few extra minutes to ensure you are on time for your appointment.


Each patient has the right to determine who may and may not visit, whether it be a spouse, domestic partner, family member, friend or other support person. Kaleida Health will not restrict, limit or deny visitation privileges on the basis of race, color, religion, sex, ethnic origin, sexual orientation, gender identity or expression, marital status, disability, socioeconomic status or physical appearance.