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Contact Information

1540 Maple Road
Williamsville, NY 14221

ER Check-In

Select your preferred time and wait at home!

Suburban ER Check-In.

DeGraff ER Check-In.

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Visiting Hours

For improved safety and security of our patients and staff, all visitors are required to show a government issued ID to receive a visitor's pass.

Individuals arriving for an appointment should proceed to the information desk to check in with a volunteer just like they always have and those accompanying them or visiting a patient will step to the right at the desk to check in with security.

There may be a line during peak times so please allow a few extra minutes to ensure you are on time for your appointment.

Millard Fillmore Suburban Hospital

Patients and their families are our most important concern. Please help us ensure that your family member or friend gets the rest and treatment they need by honoring our visiting hour guidelines.

General Visiting Hours

 11:00 a.m.- 8:30 p.m.

ICU Visiting Hours

 11 a.m. – 2 p.m.
 3:30 p.m. – 6 p.m.
 8:30 p.m. – 10 p.m.

For your safety and others, visitors under 14 years should check with the nursing unit.

Waiting Areas

Every floor has a designated waiting area. Visitors who are with a patient during regular hours may be asked to step out to the waiting area while treatment or procedures are performed. Upon completion, they will be allowed to return to patient's room.

Each patient has the right to determine who may and may not visit, whether it be a spouse, domestic partner, family member, friend or other support person. Kaleida Health will not restrict, limit or deny visitation privileges on the basis of race, color, religion, sex, ethnic origin, sexual orientation, gender identity or expression, marital status, disability, socioeconomic status or physical appearance.