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1540 Maple Road
Williamsville, NY 14221

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Visiting Hours

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health (NYSDOH) guidance, Kaleida Health has implemented the following visitation policy at all sites, effective immediately.This does not apply to those seeking treatment.

See key points for visitation below:

  • Please do not visit if you are ill.
  • Visitation hours are 3-7 p.m. daily at Kaleida Health’s adult facilities: Buffalo General Medical Center/Gates Vascular Institute, Millard Fillmore Suburban Hospital and DeGraff Memorial Hospital.
  • All visitors must be 18 years of age or older.
  • No visitors permitted at HighPointe on Michigan or DeGraff Rehabilitation and Skilled Nursing Facility, in accordance with NYSDOH guidance, except in end-of-life or palliative care cases.
  • One (1) visitor permitted at a time for non-COVID adult patients on inpatient units. Total time for all visitors cannot exceed four (4) hours.
  • No visitors permitted for adult patients on COVID inpatient units, except in end-of-life or palliative care cases.
  • Pediatric and maternity patients are allowed two designated (2) caregivers/visitors.
  • Visitors will be provided with a face mask upon entry to the facility and must wear the mask at all times while inside the facility.
  • Wash your hands and use an alcohol-based hand sanitizer frequently, especially before and after entering a patient’s room.

HOSPITAL VISITOR LIMITATIONS:

  • One (1) inpatient visitor is permitted at a time in non-COVID units at Kaleida Health’s adult facilities: Buffalo General Medical Center/Gates Vascular Institute, Millard Fillmore Suburban Hospital and DeGraff Memorial Hospital.
    • In end-of-life cases, two (2) visitors are allowed.
  • COVID unit visitation remains restricted for the safety of our patients and caregivers, with compassionate exceptions for end of life where two (2) visitors are allowed.
    • In circumstances deemed medically necessary or in end-of-life or palliative care cases, unit staff will coordinate COVID unit visitation, which can be outside of visitation hours. 
  • Loved ones can be contacted over the phone or through a scheduled video call. The patient’s care team can help set up the video call. 
  • Pediatric and maternity patients at Oishei Children's Hospital are allowed two designated (2) caregivers/visitors.
  • Two (2) designated partners or caregivers are permitted with mom on Labor & Delivery units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital.
    • In addition to the two (2) designated partner or caregiver, laboring moms are allowed one (1) doula as an essential member of their care team.
  • Limit of one (1) visitor in all Emergency Departments, same-day surgery and minor procedure areas with the exception of Oishei Children’s Hospital where two (2) caregivers are allowed.

GENERAL HOSPITAL VISITATION AND SELF-SCREENING:

  • Approved visitors will receive a pass, which must be worn prominently at all times.
  • Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas.
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit the hospital.
  • All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit in the hospital. 
  • Visitors will be asked screening questions and have their temperature taken upon arrival.
  • Visitors will be required to wear a mask while in the hospital.
    • Kaleida Health will supply visitors with a mask if they do not already have one.
    • Masks should only be removed to eat or drink.
    • If a visitor refuses to wear a mask, they will be asked to leave the facility.
  • All visitors must practice physical distancing while in the facility.
  • Visitors must stay in the patient’s room, or designated area identified by staff, unless directed by staff to leave the room during a procedure.
  • Visitors cannot accompany patients to tests outside of their room. During that time, visitors can obtain to-go orders from the cafeteria, use the restroom or spend time in the outdoor areas.
  • Visitors should wash their hands frequently with soap and water or use alcohol-based hand sanitizer.

SAME DAY SURGERY/PROCEDURE VISITATION:

  • Patients having a same-day procedure may have a designated visitor after the procedure and through the discharge process with the exception of Oishei Children’s Hospital where two (2) caregivers are allowed.
  • All visitors must be screened for COVID-19 symptoms.
  • Each visitor must wear a mask at all times, and ensure physical distancing with proper hand hygiene.

EMERGENCY DEPARTMENT VISITATION:

  • Only one (1) visitor is allowed with a patient in the Emergency Department, and the visitor must remain in the patient’s treatment room for the entire visit with the exception of Oishei Children’s Hospital where two (2) caregivers are allowed.
  • All visitors must be screened for COVID-19 symptoms.
  • Each visitor must wear a mask at all times, and ensure physical distancing with proper hand hygiene.
  • If your loved one is admitted to the hospital, you may accompany them to their room during inpatient visiting hours. If they are admitted outside of visiting hours, you must return during visiting hours. 

LONG-TERM CARE VISITATION GUIDELINES:

  • Based on guidance from the New York State Department of Health, Kaleida Health's long-term care facilities, HighPointe on Michigan and DeGraff Rehabilitation and Skilled Nursing Facility, will continue to restrict visitors. This restriction has been put in place to protect our most vulnerable population that been more severely affected by COVID-19 in other areas where outbreaks are occurring.
  • Visitors will only be permitted for end-of-life or palliative care cases as determined by our care teams.
  • In these circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation.

WASH YOUR HANDS AND USE ALCOHOL-BASED HAND SANITIZER FREQUENTLY, ESPECIALLY BEFORE AND AFTER ENTERING A PATIENT’S ROOM.


For improved safety and security of our patients and staff, all visitors are required to show a government issued ID to receive a visitor's pass.

Individuals arriving for an appointment should proceed to the information desk to check in with a volunteer just like they always have and those accompanying them or visiting a patient will step to the right at the desk to check in with security.

There may be a line during peak times so please allow a few extra minutes to ensure you are on time for your appointment.


Each patient has the right to determine who may and may not visit, whether it be a spouse, domestic partner, family member, friend or other support person. Kaleida Health will not restrict, limit or deny visitation privileges on the basis of race, color, religion, sex, ethnic origin, sexual orientation, gender identity or expression, marital status, disability, socioeconomic status or physical appearance.