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445 Tremont Street
North Tonawanda, NY 14120

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Visiting Hours

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health (NYSDOH) guidance, Kaleida Health has implemented the following visitation policy at all sites, effective January 12, 2022. This does not apply to those seeking treatment.


  • Visitation will be limited to certain hours for non-COVID patients at Kaleida Health's adult facilities: Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital
  • One (1) designated support person per day is invited to visit non-COVID patients during the following hours:
    • Buffalo General Medical Center/Gates Vascular Institute general and ICU visitation: 11 a.m.-6 p.m.
    • Millard Fillmore Suburban Hospital general and ICU visitation: 11 a.m.-6 p.m.
    • Support persons cannot swap out with different support persons during visiting hours
  • We may customize visitation based on the patient's condition to ensure proper rest and care. This may include asking visitors to step out or to leave early
  • Staff has access to iPads and computer equipment to facilitate remote visitation upon request
  • In end-of-life cases, two (2) support persons may visit at any time


  • There will be no routine visitation for COVID patients at Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital. Loved ones can be contacted over the phone or through a scheduled video call. The patient's care team can help set up the video call
    • In circumstances deemed medically necessary or in end-of-life or palliative care cases, unit staff will coordinate COVID patient visitation


  • Pediatric inpatients at Oishei Children's Hospital are allowed up to two (2) designated support persons considered part of the care team. A total of two (2) persons are allowed at the bedside at any given time including the NICU and PICU
    • Hematology Oncology patients may have up to two (2) designated support persons
      • Designated support persons without proof of COVID vaccine will receive a red arm band and must stay in the patient's room unless the patient is out of the room for testing or therapy
      • Designated support persons with proof of COVID vaccine will receive a yellow arm band and will be allowed out of the patient's room, but they are encouraged to stay in the room whenever possible
      • Support persons for patients undergoing induction chemotherapy and BMT may be asked to undergo additional self-administered rapid testing based on physician recommendation and testing availability
  • Pediatric patients having a surgical procedure may have two (2) support persons
  • COVID positive patients or patients under investigation for COVID can have one (1) support person who quarantines in the patient's room for the entire hospitalization and will be identified as needing to quarantine in-room with a green wrist band
  • All designated support persons will wear a blue wrist band for easy identification


  • For adult patients, one (1) support person may stay with the patient once they are placed in a treatment room. Support persons may not wait in the waiting room and cannot swap out with different support persons
    • For adult patients who are admitted to the hospital, support persons may accompany the patient to their room during visiting hours. If admitted outside of visiting hours, the support person must return during visiting hours
  • For pediatric patients, one (1) support person is allowed in the Emergency Department waiting area. Once the patient is taken back to a treatment room, a second support person is welcome to join the family; no more than two (2). All support persons are encouraged to remain in the patient's treatment room for their entire visit
  • Pediatric COVID positive patients or pediatric patients under investigation for COVID can have one (1) support person who quarantines in the patient's room for the entire hospitalization


  • Adult patients having a same-day procedure may have one (1) designated support person
  • Pediatric patients having a surgical procedure may have two (2) support persons


  • One (1) designated support person is permitted with mom on Labor & Delivery and Mother Baby units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital throughout labor, delivery and postpartum period. Support persons must be 18 years and older at both facilities
    • In addition to the one (1) designated support person, laboring moms are allowed one (1) certified doula as an essential member of their care team throughout labor, delivery and postpartum period
    • Cultural considerations will be made upon request


  • Visitation is open at the resident's discretion, however, all visitors are expected to abide by the following standard rules and guidelines
  • Visitors are expected to adhere to the "Core Principles of Infection Control" at all times, specifically:
    • Visitors who have a positive viral test for COVID-19, symptoms of COVID-19, or currently meet the criteria for quarantine should not enter the facility. The facility will continue to screen all who enter for these visitation exclusions
    • Visitors must be screened for signs and symptoms of COVID-19 at the kiosks in the lobby
    • Visitors must wear a facility-provided surgical-quality mask that covers their nose and mouth at all times during their visit
    • Visitors must perform hand hygiene (use of alcohol-based hand sanitizer is preferred) upon entry and exiting the building and when entering and exiting your loved one's room
    • Visitors are expected to visit in their loved one's room or other designated visitation space
    • Follow instructional signage that is posted throughout the facility
  • Visitors must show proof of a negative rapid or PCR COVID-19 test from within 24 hours prior to the visit
  • Facilities may ask about a visitor's vaccination status, but visitors are NOT required to be vaccinated


  • For pediatric and maternity clinics, two (2) support persons may accompany a pediatric or pregnant patient
  • For pediatric clinics, no more than two (2) patients within a family are allowed per appointment
  • For adult clinics, one (1) support person may accompany the patient for the entire clinic visit


  • Please do not visit if you are ill
  • At Oishei Children's Hospital, visitors for pediatric patients must be 12 years of age or older. At all other sites, visitors must be 18 years of age or older. Exceptions may be made by the nurse manager/supervisor
  • Visitors will be provided with a face mask upon entry to the facility and must wear the mask at all times while inside the facility
    • Masks should only be removed to eat or drink
    • If a visitor refuses to wear a mask, they will be asked to leave the facility
  • Approved visitors will receive a pass, which must be worn prominently at all times
  • Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit
  • All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit
  • Visitors cannot accompany patients to tests outside of their room
Wear a mask at all times
Practice physical distancing
Wash your hands
or use alcohol-based hand sanitizer frequently, especially before and after entering a patient's room