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445 Tremont Street
North Tonawanda, NY 14120

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Visiting Hours

Kaleida Health Visitation Policy

In an effort to protect our patients, families, visitors and staff against the spread of infection, and in accordance with New York State Department of Health (NYSDOH) guidance, Kaleida Health has implemented the following visitation policy at all sites, effective October 11, 2021.This does not apply to those seeking treatment.


  • Visitation will be limited to certain hours for non-COVID patients at Kaleida Health's adult facilities: Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital
  • Two (2) support persons are invited to visit non-COVID patients at one time during the following hours:
    • Buffalo General Medical Center/Gates Vascular Institute general visitation: 11 a.m.-9 p.m.
    • Buffalo General Medical Center/Gates Vascular Institute CVICU, ILCU, MICU, NSICU and SICU visitation: 12-6 p.m., 8-9 p.m.
    • Millard Fillmore Suburban Hospital general and ICU visitation: 11 a.m.-8:30 p.m.
  • We may customize visitation based on the patient's condition to ensure proper rest and care. This may include asking visitors to step out or to leave early
  • Staff has access to iPads and computer equipment to facilitate remote visitation upon request
  • In end-of-life cases, two (2) support persons may visit at any time


  • There will be no routine visitation for COVID patients at Buffalo General Medical Center/Gates Vascular Institute and Millard Fillmore Suburban Hospital. Loved ones can be contacted over the phone or through a scheduled video call. The patient's care team can help set up the video call
    • In circumstances deemed medically necessary or in end-of-life or palliative care cases, unit staff will coordinate COVID patient visitation


  • Pediatric inpatients at Oishei Children's Hospital are allowed up to two (2) designated support persons considered part of the care team. A total of four (4) persons are allowed at the bedside at any given time
    • Neonatal Intensive Care Unit (NICU) patients may have up to two (2) "green banded" designated support persons who are parents and/or anticipated discharge guardians (foster parents, adoptive parents, non-parent family members) and up to four (4) additional "red banded" designated support persons, who are not parents/guardians and do not receive HIPAA information. Three (3) persons are allowed at the bedside at any given time in the NICU
  • Pediatric patients having a surgical procedure may have two (2) support persons
  • Two (2) support persons are allowed with a patient in the Emergency Department, and the support persons are encouraged to remain in the patient's treatment room for the entire visit


  • For adult patients, one (1) support person may stay with the patient in the waiting room and once they are placed in a room. Support persons may switch out
    • For adult patients who are admitted to the hospital, support persons may accompany the patient to their room during that unit's visiting hours. If they are admitted outside of visiting hours, the support person must return during visiting hours
  • For pediatric patients, two (2) support persons are allowed in the Emergency Department, and the support persons are encouraged to remain in the patient's treatment room for their entire visit


  • Adult patients having a same-day procedure may have one (1) designated support person
  • Pediatric patients having a surgical procedure may have two (2) support persons


  • Two (2) designated support persons are permitted with mom on Labor & Delivery and Mother Baby units at Oishei Children's Hospital and Millard Fillmore Suburban Hospital throughout labor, delivery and postpartum period. Support persons must be 18 years and older at both facilities
    • In addition to the two (2) designated support persons, laboring moms are allowed one (1) certified doula as an essential member of their care team throughout labor, delivery and postpartum period
    • Cultural considerations will be made upon request


  • Adhering to NYSDOH guidance, "When a new case of COVID-19 among residents or staff is identified, nursing homes should immediately begin outbreak testing and suspend all visitation (except that required under federal disability rights law), until at least one round of facility-wide testing is completed." (NYSDOH July 8, 2021 Health Advisory)
  • When HighPointe on Michigan meets NYSDOH guidelines, indoor visitation will occur:
    • Sunday, Monday, Friday, Saturday: 10 a.m-4 p.m.; Tuesday, Wednesday, Thursday: 10 a.m.-6 p.m.
    • In-room visits will be allowed for certain residents based on medical condition
    • Please call 716-748-3224 to schedule your visit
  • When DeGraff Rehabilitation & Skilled Nursing Facility meets NYSDOH guidelines, visitation will occur:
    • Daily from 10 a.m.-6 p.m. in common/lobby areas and in residents’ rooms for fully vaccinated visitors and residents
    • Please visit or call 716-690-2078 to schedule a visit outside of regular visiting hours
  • All long-term care visitors will no longer require a COVID-19 swab result
  • Visitors will have to go through the screening process upon arrival and be required to wear a mask throughout their visit
  • In end-of-life or palliative care circumstances, families and loved ones will be required to contact the nursing unit directly to arrange for visitation


  • For pediatric and maternity clinics, two (2) support persons may accompany a pediatric or pregnant patient
  • For pediatric clinics, no more than two (2) patients within a family are allowed per appointment
  • For adult clinics, one (1) support person may accompany the patient for the entire clinic visit


  • Please do not visit if you are ill.
  • At Oishei Children's Hospital, visitors for pediatric patients must be 14 years of age or older. At all other sites, visitors must be 18 years of age or older. Exceptions may be made by the nurse manager/supervisor
  • Visitors will be provided with a face mask upon entry to the facility and must wear the mask at all times while inside the facility
    • Masks should only be removed to eat or drink
    • If a visitor refuses to wear a mask, they will be asked to leave the facility
  • Approved visitors will receive a pass, which must be worn prominently at all times
  • Visitors should self-screen for contagious diseases before arriving at a Kaleida Health facility and before accessing patient care areas
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the past 14 days, please do not visit the hospital
  • All visitors are required to comply with our screening checkpoint procedures. If you are unable to comply, you will not be permitted an in-person visit in the hospital
  • Visitors cannot accompany patients to tests outside of their room
Wear a mask at all times
Practice physical distancing
Wash your hands
or use alcohol-based hand sanitizer frequently, especially before and after entering a patient's room

Skilled Nursing Facility

11:00 a.m. - 8:00 p.m.


Each patient has the right to determine who may and may not visit, whether it be a spouse, domestic partner, family member, friend or other support person. Kaleida Health will not restrict, limit or deny visitation privileges on the basis of race, color, religion, sex, ethnic origin, sexual orientation, gender identity or expression, marital status, disability, socioeconomic status or physical appearance.