A video visit allows you to securely consult with a physician about a medical issue you’re having through the use of a cell phone, tablet or computer, right from the comfort of your own home. Please schedule your appointment below.
If you have or may have a serious medical condition, please call 911.
Schedule Your Video Visit
How do I schedule?
- Select a timeslot for your virtual appointment and fill out the required information to schedule your visit.
- A Kaleida Health representative will contact you via phone to confirm your timeslot and to collect additional information.
- Follow the instructions and links provided via text/email to connect to your virtual visit using Kaleida Cares.
Choose a Time
Having trouble making an appointment or have a question? Please call between 10 a.m. and 11 p.m. (716) 302-4122 for assistance. If no appointments are available, please check back tomorrow as appointment times are updated at the beginning of each day.
Health Categories Treated by Video Visits
There are many health categories that are appropriate for video visits. Please keep in mind, however, that depending on your individual needs, some visits may have to be in person. They include:
- Acne
- Allergies
- Athlete’s foot
- Cold
- Constipation
- Cough
- COVID-19
- Diarrhea
- Eye infection/irritation
- Fever
- Flu
- Headache (mild)
- Heartburn
- Hives
- Joint or back pain (mild)
- Nausea and vomiting
- Opioid Use Disorder
- Pink eye
- Post-discharge questions
- Rash
- Sinus infection
- Sore throat
- Stye
- Sun burn
- Upset stomach
FAQs
How long is the wait time to meet with a provider?
Using our flexible online scheduling service, you chose the time that works for you!
Is this process secure?
We take patient privacy very seriously and use encrypted channels to conduct the telemedicine visit.
Is this service covered by insurance?
While individual insurance plans vary, most of our telemedicine services are covered by insurance. Exact terms are based on your specific plan.
What kind of technology do I need?
All you need is a device that connects to the internet with the ability to send and receive video! The process works best with a strong internet connection.
We accept most major insurance plans.
Clinics Video Visits
In addition to ER video visits, you can also schedule video visits for all participating Kaleida Health clinics. Schedule a visit by reaching out to your clinic to book an appointment.
Participating Clinics
Adolescent Medicine - UBMD Pediatric Outpatient Center (Conventus)
(716) 323-0050
Monday-Friday 8 a.m.-4 p.m.
Allergy/Immunology - UBMD Pediatric Outpatient Center (Conventus)
(716) 323-0130
Monday-Friday 8 a.m.-4 p.m.
Audiology - Oishei Children's Outpatient Center (Conventus)
(716) 323-6020
Monday-Friday 8 a.m.-6 p.m.
Autism Spectrum Disorder Center - Oishei Children's Outpatient Center (Conventus)
(716) 323-6560
Monday-Friday 8 a.m.-4 p.m.
Be Prepared at Niagara St.
(716) 768-7600
Monday-Friday 8:30 a.m.-5 p.m.
Center for Minimally Invasive Surgery
(716) 859-1168
Monday-Friday 8:30 a.m.-3:30 p.m.
Craniofacial Center of Western New York - Oishei Children's Outpatient Center (Conventus)
(716) 323-6060
Friday 8 a.m.-12 p.m.
Diabetes-Endocrinology Center of Western New York - Maple West Plaza
(716) 580-7300
Monday-Friday 8:30 a.m.-4:30 p.m.
ECMC Center for Dental Care - BGMC
(716) 859-4180
Monday-Friday 8 a.m.-4 p.m.
Endocrinology/Diabetes - UBMD Pediatric Outpatient Center (Conventus)
(716) 323-0170 Endocrine; (716) 323-0160 Diabetes
Monday-Friday 8 a.m.-4 p.m.
Family Planning Center
(716) 748-4988
Monday, Tuesday, Wednesday, Friday 8:30am-4:30pm, Thursday 8:30am-7pm
Gastroenterology - UBMD Pediatric Outpatient Center (Conventus)
(716) 323-0080
Monday-Friday 8 a.m.-4 p.m.
Genetics (Pediatric and Adult) - UBMD Pediatric Outpatient Center (Conventus)
(716) 323-0040
Monday-Friday 8:30 a.m.-4 p.m.
Healthy Weigh - Oishei Children's Outpatient Center (Conventus)
(716) 323-6120
Tuesday 8 a.m.-4 p.m.; Thursday 8 a.m.-12 p.m.
Healthy Weigh - Oishei Children's Outpatient Center (Conventus)
(716) 323-6120
Tuesday 8 a.m.-4 p.m.; Thursday 8 a.m.-12 p.m.
Heart & Lung Clinic-BGMC
(716) 859-7280
Monday-Friday 8 a.m.-4 p.m.
Infectious Disease - UBMD Pediatric Outpatient Center (Conventus)
(716) 323-0150
Wednesdays 1-4 p.m. Outpatient Consultation
Maternal Fetal Medicine Center - Oishei Children's Outpatient Center (Conventus)
(716) 323-6210
Monday-Friday 7:30 a.m.-4:30 p.m.
Nephrology - UBMD Pediatric Outpatient Center (Conventus)
(716) 323-0140
Monday-Friday 8 a.m.-4 p.m.
Oishei Children's Behavioral Health Center - 1028 Main St Building
(716) 859-5454
Monday-Friday 9 a.m.-5 p.m.
Oishei Kennisington OB/GYN Center
(716) 898-5000
Monday-Friday 8 a.m.-4 p.m.
Oishei Niagara Street OB/GYN Center
(716) 768-7700
Monday-Friday 8 a.m.-4 p.m.
Orthopaedics Clinic - BGMC
(716) 859-1250
Monday, Tuesday & Thursday 8:30 a.m.-4:30PM, Closed 12-1 p.m.
Pediatric Dental - Oishei Children's Outpatient Center (Conventus)
(716) 323-6040
Monday & Thursday 8:30 a.m.- 12pm; Tuesday & Wednesday, 8 a.m.- 4p.m.
Pediatric Dermatology - Oishei Children's Outpatient Center (Conventus)
(716) 323-6050
Monday-Friday 8 a.m.-4:30 p.m.
Pediatric Ear, Nose & Throat (ENT) - McKinley Parkway Office
(716) 323-6030
Tuesday, Wednesday, Thursday 8:30 a.m.-4:30 p.m.
Pediatric Ear, Nose & Throat (ENT) - Oishei Children's Outpatient Center (Conventus)
(716) 323-6030
Monday-Friday 8 a.m.-4 p.m.
Pediatric General and Thoracic Surgery - Oishei Children's Outpatient Center (Conventus)
(716) 323-6110
Monday-Friday 8 a.m.-4 p.m.
Pediatric Neurology/EEG - Oishei Children's Outpatient Center (Conventus)
(716) 323-6150 (Neurology), (716) 323-6160 (EEG)
Monday-Friday 8 a.m.-4 p.m.
Pediatric Occupational Therapy - Oishei Children's Outpatient Center (Conventus)
(716) 323-6510
Monday-Thursday 8 a.m.-5:30 p.m.
Pediatric Ophthalmology - Oishei Children's Outpatient Center (Conventus)
(716) 323-6310
Wednesday 8 a.m.-4 p.m.
Pediatric Orthopaedics - Oishei Children's Outpatient Center (Conventus)
(716) 323-6280
Monday-Friday 7:45 a.m.-4 p.m.
Pediatric Physical Therapy - Oishei Children's Outpatient Center (Conventus)
(716) 323-6510
Monday-Thursday 8 a.m.-8 p.m.; Friday 8 a.m.-5 p.m.
Pediatric Primary Care - Niagara Street Pediatrics
(716) 768-7600
Monday-Thursday 8 a.m.-8 p.m.; Friday 8 a.m.-5 p.m.
Pediatric Primary Care - Towne Garden Pediatrics
(716) 852-1578
Monday-Thursday 8 a.m.-8 p.m.; Friday 8 a.m.-5 p.m.
Pediatric Rheumatology - Oishei Children's Outpatient Center (Conventus)
(716) 323-6240
Monday-Friday 8 a.m.-4:30 p.m.
Pediatric Vascular Anomalies - Oishei Children's Outpatient Center (Conventus)
(716) 323-6110
Monday 2:30 p.m.-5:30 p.m.
Pediatric Wound Care Center - Oishei Children's Outpatient Center (Conventus)
(716) 323-6110
Monday 8 p.m.-4 p.m.
Pediatric X-Ray - Oishei Children's Outpatient Center (Conventus)
(716) 323-2220
Monday-Friday 8 a.m.-4 p.m.
Primary & Specialty Medicine Center - BGMC
(716) 859-2175
Monday-Friday 8:30 a.m.-4:40 p.m.
Pulmonology - UBMD Pediatric Outpatient Center (Conventus)
(716) 323-0110
Monday-Friday 8:30 a.m.-4 p.m.
Physical, Occupational and Speech Therapy - DeGraff Wellness Center
(716) 690-2031
Various-Please Call
Robert Warner Rehabilitation Center - Oishei Children's Outpatient Center
(Conventus)
(716) 323-6410
Monday-Friday 8:30 a.m.-4 p.m.
Speech, Language & Swallowing - Oishei Children's Outpatient Center (Conventus)
(716) 323-6420
Monday-Friday 8 a.m.-5:30 p.m.
Youth Link at OCH Pediatrics
(716) 768-7600
Monday-Friday 8:30 a.m.-5:30 p.m.