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Diversity & Inclusion
Key Terms & Definitions
Last updated: 07/17/2009
Acculturation: the process of addressing cultural differences and to cultural change and adaptation between groups.
ADA - The Americans with Disabilities Act is a Federal mandate, which prohibits discrimination of all Americans with a qualified disability. In addition, the ADA unequivocally states that disabled individuals must be provided reasonable accommodations for equal access.
- Hiring a sign language interpreter brings compliance up to par on accommodations assured to the Deaf, Hard of Hearing and Late-Deafened patients
- Excluding or denying communication services is suggestively perceived as segregative treatment A.K.A. preferential treatment, a prohibited practice
- Never impose a surcharge on an individual with a disability to cover the costs of provision of auxiliary aids that are needed for the individual to acquire or require nondiscriminatory treatment in all situations
ADA Title I: Employment - An employer of 15 or more employees must make facilities accessible to and usable by individuals with disabilities including making schedules known, assistive devices, sign language interpreter, modify policies to include sensitivity of the Deaf, training materials and access to notes are all examples of auxiliary aids that would constitute a reasonable modification.
ADA Title II: Public Service and Transportation - Applies to programs or services of a public entity to provide reasonable accommodations
ADA Title III: Public Accommodations - Types of service providing accommodations include but not limit to hotels/villas, hospitality, food industry, banking establishments, entertainment venues (i.e. concert or stadium event), places of retail, schools from nursery to post-graduate levels
ADA Title IV: Telecommunications - Mandates intra and interstate relay services to operate twenty-four hours a day, 365 days a year. *Like interpreters, relay operators cannot change or alter the content of telephone calls, and must keep all calls confidential. **Users are not charged for the service.
ASL: American Sign Language
Cultural Competency: A set of behaviors, attributes and policies enabling an organization to work effectively in cross cultural situations. Cultural Competency has become a legislative, regulatory, and accreditation mandate in healthcare. There is research evidence to support education as an effective means of increasing cultural competence in healthcare workers, but there is insufficient evidence to support any particular model.
Culture: A set of attitudes, beliefs, behavioral norms and basic assumptions and values that are shared by a group of people, and that influence each member’s behavior and his/her interpretations of the “meaning” of other people’s behavior.
Discrimination: Treatment or consideration of, making a distinction in favor of or against, a person or thing based on the group, class, category to which that person or thing belongs rather than on individual merit: racial and religious intolerance and discrimination.
Diversity: "The collective mixture of differences and similarities that includes for example, individual and organizational characteristics, values, beliefs, experiences, backgrounds, preferences, and behaviors."
Diversity Competency: A process of learning that leads to an ability to effectively respond to the challenges and opportunities posed by the presence of social-cultural diversity in a defined social system.
Diversity Management: "The comprehensive organizational and managerial process for leveraging diversity and achieving inclusion that maximizes the potential of all employees."
EEO: An independent federal agency created under the Civil Rights Act of 1964, as amended, to police a program (Equal Employment Opportunity) to eliminate discrimination in employment based on race, color, age, sex, national origin, religion, or mental or physical handicap. Abbreviation: EEO
Ethnocentrism: The tendency to view members of one's own group as the center of the universe, to interpret other social groups from the perspective of one’s own group, and to evaluate the beliefs, behaviors, and values of one’s own group somewhat more positively than those of out-groups.
Inclusion: "The achievement of a work environment in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success."
Interpretation: The act or result of giving an explanation of something (interpretation of the symptoms of disease); especially: an explanation in understandable terms to a patient in psychotherapy of the deeper meaning according to psychological theory of the material related and the behavior exhibited by the patient during treatment
LAS: Language Assistance Services
LEP: Limited English Proficient
Managing Diversity: Creating a climate in which the potential advantages of diversity for organizational or grouped performance are maximized while the potential disadvantages are minimized.
Organizational Culture or corporate culture: Comprises the attitudes, experiences, beliefs and values of an organization. It has been defined as "the specific collection of values and norms that are shared by people and groups in an organization and that control the way they interact with each other and with stakeholders outside the organization.
Prejudice: Predetermined negative attitudes toward people based on some group identity.
Stereotyping: A mental process in which the individual is viewed as a member of a group and the information that we have stored in our minds about the group is ascribed to the individual.
Translation: Converting written documents from one language to another.