Quality

Contact Information

Kaleida Health
Corporate Office
726 Exchange Street
Buffalo, NY 14210

Iniatives

DNVDNV

DNV's approach to accreditation keeps patient care at the center of the process. By fostering a collaborative relationship, a partnership of continual cooperation and learning will lead to the highest quality of care.

In addition, Kaleida Health is the first healthcare system in Western New York to pursue ISO 9001 accreditation through DNV. ISO 9001 is a quality system that can provide organizations a model to define and maintain the right amount of management by using 8 quality management principles; leadership, customer focus, involvement of people, continual improvement, system approach to management, mutually beneficial supplier relationship, factual approach to decision making, process approach.