Buffalo General Medical Center Recognized as Consumer Choice Award Winner

Released: 11/19/2013

One of 277 Hospitals Nationwide Chosen as Having Highest Quality and Image by Consumers



Buffalo General Medical Center (BGMC) has again been recognized as a Consumer Choice Award winner by National Research Corporation.

"We are proud to have received this esteemed award 14 times," said Cheryl Klass, senior vice president of operations at BGMC and president of Women & Children's Hospital of Buffalo. "It is very gratifying to know that it was our patients who have selected us to receive this recognition in appreciation of the hard work and talent of our entire staff."

The award identifies hospitals that healthcare consumers have chosen as having the highest quality and image throughout the United States. This is the eighteenth year National Research has bestowed this award.

"I am so proud to work with such an incredible team of caregivers and professionals," said Lisa Schmidt, chief operating officer, BGMC. "This recognition speaks volumes about the kind of high quality care and compassion the entire BGMC team provides to our patients each and every day."

Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company's Market Insights Survey. This study surveys over 270,000 households in the contiguous 48 states and the District of Columbia. From the households surveyed, hospitals named by consumers are analyzed and ranked based on their Core Based Statistical Areas (CBSAs) as defined by the US Census Bureau, with the winning facilities being ranked the highest.

"We are thrilled to offer this annual award because we understand how important the role of reputation plays in healthcare consumer decision-making," said Susan L. Henricks, president and chief operating officer at National Research. "These winners have done an outstanding job of representing their organizations in terms of high quality care, improvement initiatives, and positive consumer perceptions and experiences. The consumers have spoken, and we congratulate the winning hospitals in receiving this honor."