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Site Practice Council Creates a New Patient Care Model to Improve the Patient Experience

Updated: 5/17/2013

New Model Presented During National Nurses Week – May 6 - 12

Patient Care ModelsDeveloped by a committee of staff nurses in collaboration with site leadership, a newly created patient care model depicts how Women & Children's Hospital of Buffalo wants to improve the patient experience.

The new model is based on Dr. Jean Watson’s human science and caring theory. Dr. Watson is a nurse, and she is the founder of the Watson Caring Science Institute. Her model emphasizes the humanistic aspects of nursing combined with scientific knowledge. 

According to Dr. Watson, “Transpersonal caring acknowledges unity of life and connections that move in concentric circles of caring from individuals to others, to community, to the world.” Dr. Watson is the distinguished professor and dean emerita of University of Colorado Denver College of Nursing and Anschutz Medical Center, where she has held an endowed chair in caring science for 16 years.

The new patient care model is a reference tool to remind the entire healthcare team and others to put the patient and family at the center of what they do, and does so by providing a visual framework emphasizing the following:

•           Treat patients as whole beings – body, mind and spirit
•           Be sensitive to self and others by nurturing their beliefs
•           Base our practice on evidence
•           Provide patient teaching that addresses individual needs and learning styles
•           Create a healing environment
•           Be authentically present while building caring relationships
•           Extend unconditional acceptance

To see the visual demonstration of the "moment of caring" and the "caring process" featuring these patient centric aspects of the patient care model, please click on "Download Patient Care Models" above.

By refocusing the healthcare team on these aspects of care, this model will increase patient satisfaction and standardize quality patient care. It will also provide a framework for our staff nurses and other members of the healthcare team to work with leadership and share in the decision making process. It will position Women & Children’s Hospital of Buffalo among the national leaders of delivering patient and family focused health care and is the foundation for beginning the journey toward Magnet designation.

All nurses, employees, physicians, volunteers and others must be able to speak to this model and share the same mission, vision and values for it to be successful in improving the patient experience. 

A subcommittee of the Site Practice Council of Women & Children’s Hospital of Buffalo, comprised of Arlene Brown, RN; Erin Stevens, RN; Mary Miller, RN; Lauren Hammond, RN, BSN, co-chair; and Debianne Peterman, PhD, MSN, RNC-NIC, NE-BC, chief nursing officer, vice president, created and implemented the new patient care model. The Site Practice Council provides a forum for the hospital’s Unit Practice Councils to share strategies and improve quality of care, patient satisfaction, and staff satisfaction throughout Women & Children’s Hospital of Buffalo and across Kaleida Health.

To see a video of this patient care model presented by Lauren Hammond RN, BSN, a staff nurse in the Pediatric Intensive Care Unit and co-chair, Site Practice Council, Women & Children’s Hospital of Buffalo, click here: