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100 High Street
Buffalo, NY 14203

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January DeGraff Employee of the Month: Richard Shank

Updated: 4/18/2013
pictured l-r: Jim Lang/Manager Food Services, Joey Kaier/Manager Food Services, Peter Murphy/Director Food Services, Richard Shank/ Hospitality Associate, Hank Cole/Senior Director Operations

Richard Shank, Hospitality Associate for DeGraff, was named Employeeof the Month for January 2013. He was nominated by Peter Murphy, Directorfor Food and Nutrition Services, after receiving numerous comments from employees who have observed Richard's compassionate, yet professional engagement, with patients. "His confident, gentle manners help our patients feel that they are in good hands," shared Murphy. "In Richard's work area, the Press Gainy patient satisfaction scores have improved dramatically in response to the question regarding"the courtesy of the person who serves my food". One patient comment summed up Richards impact on patient comfort and care, "Richard from the kitchen was excellent and treated me very well. He treated me and served me as if he enjoyed what he does. Lots of people in other places don't enjoy their work."Thank youRichard for making DeGraff patients your priority and congratulations on an honorwell deserved.

Contact Information:
Phyllis Gentner
Senior Marking Associate
Phone: 690-2005
pgentner@kaleidahealth.org