Millard Fillmore Suburban Among 2011 Top Performing Hospitals

Updated: 1/3/2012

Receives Award for Reliable, Efficient and Safe Care


Millard Fillmore Suburban Hospital is among the 2011 Top Performing Hospitals in the Premier healthcare alliance’s national QUEST® collaborative.

It was the only hospital in Western New York to be recognized, based on the QUEST High Performing Hospitals collaborative where they were cited for top performance in:

  • Increasing delivery of recommended evidence-based care to every patient, every time. For example, providing flu vaccinations to all pneumonia patients, or prescribing a high blood pressure or chest pain medication to all heart attack patients prior to discharge.
  • Safely reducing the cost of care for each patient's hospitalization.
  • Saving lives by reducing avoidable hospital mortalities.

“Being a QUEST member means redesigning the way we operate so that patients receive reliable, safe and efficient health care every time they come in,” said Chris Lane, president of Millard Fillmore Suburban Hospital. “By collaborating to share our patient outcomes data and provider best practices with other members, we are leading the industry in driving the best results, which creates a competitive advantage.”

QUEST supports hospitals in delivering the best care possible, as well as sharing collaborative solutions to improve health care nationwide and influence public policies. Together, the current 278 QUEST members share ideas, strategies and proven practices to reduce variation, an approach that has been shown to improve care quality, safety and cost.

This is the sixth quality designation or award bestowed upon Millard Fillmore Suburban Hospital this year.  In January, the hospital was once again named a “Consumer Choice Award” winner by the National Research Corporation. The award identifies hospitals that healthcare consumers have chosen as having the highest quality and image in more than 300 markets throughout the U.S.

In October, the American Heart Association/American Stroke Association awarded Millard Fillmore Suburban Hospital two Get With The Guidelines® Gold Plus Quality Achievement awards for its care in both cardiac and stroke.

In September, the hospital received official “stroke center designation” from the New York State Department of Health.

In June, the hospital’s vascular laboratory received accreditation by the Intersocietal Commission for the Accreditation of Vascular Laboratories (ICAVL).  Millard Suburban attained recognition for its commitment to providing a high level of patient care and quality testing for the diagnosis of vascular disease.

In June, Millard Fillmore Suburban became the first hospital within Kaleida Health to go live with the Electronic Medical Record (EMR).

In just 30 months, QUEST members saved 25,235 lives and reduced healthcare spending by $2.85 billion through the delivery of high-quality, evidence-based care to 63,094 patients.

In addition, Quest:

  • Members observed mortality is five percent lower than non-participants when compared to what is expected.
  • Member costs for inpatient care have increased only four percent, compared to a national cost increase of 21 percent.
  • Members began increasing adherence to evidence-based care delivery in patient experience, harm and readmissions last year to support new improvement goals such as those proposed by the Partnership for Patients program.

Susan DeVore, Premier President and CEO said, “These hospitals challenged themselves to overcome process failures and excessive costs by measuring themselves against each other to drive success. The achievements made by QUEST members are remarkable as they continue to reveal what is possible in health care.  Millard Fillmore Suburban is a true standard setter for top quality care in America, as they support the health of people in their community.”

An advisory panel of experts from the country’s top health organizations, such as the National Quality Forum, The Joint Commission and the Institute for Healthcare Improvement, guide collaborative members to achieve success.

About Millard Fillmore Suburban Hospital … Millard Fillmore Suburban is a 261-bed community hospital and a subsidiary of Kaleida Health, Western New York’s largest health care provider.  The hospital offers services in emergency medicine, obstetrics and gynecology, general surgery, urology, otolaryngology, and orthopedics, internal medicine, family practice, and geriatrics. The hospital also supports residency-training programs of the University at Buffalo School of Medicine and Biomedical Sciences in anesthesiology, emergency medicine, general surgery, urology, and obstetrics and gynecology, and family practice.

About the Premier healthcare alliance … Premier is a performance improvement alliance of more than 2,500 U.S. hospitals and 80,000-plus other healthcare sites using the power of collaboration to lead the transformation to high quality, cost-effective care. Owned by hospitals, health systems and other providers, Premier maintains the nation's most comprehensive repository of clinical, financial and outcomes information and operates a leading healthcare purchasing network. A world leader in helping deliver measurable improvements in care, Premier has worked with the Centers for Medicare & Medicaid Services and the United Kingdom's National Health Service North West to improve hospital performance. Headquartered in Charlotte, N.C., Premier also has an office in Washington.