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Contact Information

219 Bryant Street
Buffalo, NY 14222

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Family Support Services


Located on the first floor between Tim Horton's and the Cashier's office.

Artists in Residence

The Arts in Healthcare Initiative, established by the UB Center for the Arts, brings arts programming to the patients, visitors, and staff of Women and Children's Hospital of Buffalo.

The arts transform the hospital environment by engaging individuals in creative activities, enhancing the healthcare experience and encouraging physical and emotional well-being.

The Arts in Healthcare Initiative is comprised of six professional Artists in Residence working at Women & Children’s Hospital with extensive experience in writing, music, dance, theater and the visual arts from Buffalo's vast cultural community. Artists work daily with the hospital population in waiting areas and playrooms as well as at the bedside and intimate patient care areas. Artists facilitate the creative process, allowing for enhanced communication, personal expression, understanding, distraction, and healing.

For more information please visit the Arts in Healthcare Initiative website.

Bereavement Support Services

Bereavement Support Services compassionate support for families who need information dealing with the death of a child. Whether a parent, sibling, family member, friend or health care professional, this is the place to find information, tools and community resources in the Buffalo and surrounding area.

For more information on Bereavement support and the services offered at Women & Children’s Hospital please click here.

Child Life Program

The role of the Child Life Department is to provide emotional support, increase coping, lessen stress and anxiety and encourage normal growth and development for infants, children, adolescents and adults in the hospital.

The Child Life Specialists can prepare your family by:

  • Explaining and demonstrating medical equipment
  • Using a doll to teach about a procedure
  • Showing pictures or video of where you or your child will be during surgery
  • Providing a Surgical tour most Saturdays to prepare for a scheduled surgery

ImageChild Life Services offers:

  • Emotional Support
  • Procedural Accompaniment
  • Relaxation Techniques
  • Pre-Procedural Teaching
  • Pre-Admission Teaching
  • Pre-Admission Hospital Tour
  • Developmentally Appropriate Activities
  • Group Activities/Parties in Playrooms
  • Patient Activities Provided at Bedside
  • Medical Play
  • Holiday/Birthday Celebrations
  • Special Guests and Entertainment

Standards for Personnel

A Child Life Specialist is academically prepared at the Bachelor’s Degree level with supervised experience in the health care setting.

Child Life in-hospital staff

Dena Sterns, Deb King, Tara Young, Sue Mirabella, Melanie Mercurio and Brianne Smith.

Office number

(716) 878-7681

For more about the Child Life Department and also for internship opportunities please click here.

Pastoral Care

Our purpose is to care for the spiritual and faith based needs of families and patients, as well as employees and volunteers, while they cope with the emotional and spiritual impact of illness, injury, or crises. Call (716) 878-7920.

For more information on Pastoral care and a list of the availability and services offered at Women & Children’s Hospital please click here.

Patient and Family Centered Care

Family ImagePartnership is the foundation of Patient and Family Centered Care. A partnership between health care providers and families is the best way to meet the needs of those we care for.

Patient and Family Centered Care acknowledges that families are the center of patient’s lives. Patients, families and staff are working together as a team to provide the very best care for your loved one. Families provide the support and encouragement that patients need.

Patient and Family Centered health care providers recognize that families are experts on their own children, and that families can give health care providers information about the best way to work and communicate with their family member.

Core Principles of Patient and Family Centered Care

  • Dignity and Respect
    Care providers listen to and honor patient and family perspectives and choices. Providers incorporate patient and family knowledge, values, beliefs, and cultural backgrounds into care planning and delivery.
  • Information Sharing
    Health Care Providers communicate and share complete and unbiased information with patients and families in ways that support them and are useful. Patients and families receive timely and accurate information so they may effectively participate in care and decision making.
  • Participation
    Care providers encourage patients and families to participate in care and decision making at the level they choose.
  • Collaboration
    Patients, families and health care providers working together on delivery of care, policy and program development, and professional education.

Patient and Family Centered Care is...

  • Patients and families involved in making decisions about their child’s care
  • Cultural backgrounds and religious beliefs of families are honored
  • Families are reconnected with their loved ones as soon as possible after surgery or other procedures, there is frequent communication while they are apart.
  • Hospital directional signs are easy to understand
  • All staff is friendly and approachable, and answer families’ questions to the best of their ability.
  • Families are greeted when they enter the hospital.
  • Families are taught how to advocate for their children and loved ones, and staff advocate for them when they are unable to do so.

Patient and Family Centered Care Programs

The Family Advisory Council (FAC)

The Family Advisory Council has worked with Hospital leaders since 2005 at a strategic planning level. Members of the Family Advisory Council include staff members, administrators, and parents of children of all ages, including former NICU families who are, or have been served by Women & Children's Hospital. Council members work on projects that promote our united goal for Patient and Family Centered Care to be integrated through out the hospital. They provide a family perspective to hospital committees, staff training initiatives, support to parents with children currently in the NICU, and working with staff and administration to design programs that improve the hospital experience for patients and families. Read more about the FAC.

Family Faculty

Members of the FAC participate in staff orientations, providing new nurses and residents with a parent's perspective through panel groups and a home visiting program. The video "The Constant: Parents as Partners in the Delivery of Care" was developed and produced by FAC members, parents and staff, and is used in orientations. View the video here.

Family Centered Care Coordinator

The Family Centered Care Coordinator is available for staff and families to use as a resource for education, linkages for service needs, and as an on-site resource for matters related to family centered care, quality and safety.

For further information or assistance about Family Centered Care and the Family Advisory Council please contact Ann Maghran, Family Centered Care Coordinator, at (716) 878-1839, or at

Patient Advisory Council

The Women & Children's Hospital of Buffalo Patient Advisory Council is a group of kids who have first hand experience with the hospital. We meet every three months and discuss ways to improve the hospital stay and environment.

Our mission: We will work together offering a child and teenager’s perspective on ideas to maintain and improve patient and family satisfaction with the hospital.

How has the PAC impacted the hospital?

  • Murals were painted and flat screen TV’s were added in the Dialysis unit to make it more child and adolescent friendly.
  • Laptops provided to Infusion and Dialysis for homework and chatting with friends while in the hospital
  • Assisted with the design of the Variety 10 Recreation Room and Unit renovation project.
  • Patient menus were updated with more of our favorite food requests
  • Clocks provided in patient rooms
  • KISS 98.5 added as the radio station on the “bluescreen” TV channel

For more information or to become a member, please contact the Child Life Department at (716) 878-7681.

Patient Management Services - (Discharge Planning and Social Work)

Patient Management Services welcomes any patient family to contact us directly through the phone number (716) 878-7768 or by asking a nurse to do so if there are questions about the services listed below or any other needs.

Patient Management Services includes, but are not limited to, the following:

  • Provide assistance for a safe transition from the hospital to home
  • Coordinate homecare needs and link patients to services in the community
  • Work with patient’s insurance companies in coordinating care once patient leaves the hospital
  • Assistance with arranging home care services Social Workers provide
  • Communication between patients, family, members of health care team, and appropriate community agencies
  • Information and referrals to community services for transportation, financial, legal, counseling, and vocational services
  • Discharge planning and assistance with arranging home care and durable medical equipment
  • Adoption counseling and referral
  • Perinatal bereavement counseling

Stone’s Buddies - Supporting Families Coping with Chronic Illness

Stone's Buddies LogoEvery moment of every day is worth living and Stone’s life is evidence of that. At the age of four, Stone Filipovich spent more than half his life fighting a highly aggressive brain tumor. Despite countless tests, surgeries, medications, stressful chemotherapy and unimaginable pain- he never stopped smiling.

Stone’s life ended shortly after his fourth birthday, but his memory continues. The Women & Children’s Hospital of Buffalo Foundation created Stone’s Buddies to honor his life. This program is designed to help chronically ill patients and their families cope with the emotional, financial and social issues that accompany chronic illness. Whether the kids are battling cancer or struggling with life-long challenges, their worlds are forever changed. Our goal is to connect them with those in similar circumstances, help with coping strategies and serve as a bridge between these families and those in the community who would like to get involved.

For more information, please visit the Stone's Buddies website.

Volunteer Services

The Department of Volunteer Services is an integral part of Women & Children’s Hospital of Buffalo. Our department recruits, orients and trains high quality volunteers ages 15 and older. Volunteer Services requests a minimum of a one year commitment from all adult volunteers. This creates consistency and continuity in the services offered by our department. The role of the volunteer is crucial to delivering and maintaining exceptional care to the women, children and families we serve. Volunteers are involved in a variety of hospital services on a daily basis: Information desk reception, playroom and bedside activities, rocking babies, escorting patients, running errands, assisting in the recovery room & clinics, as well as various other services.

The role of the volunteer is to offer assistance to the hospital staff and to be a ‘Ray of Sunshine’ to the adult women and littlest patients we serve.

We can be reached:
Monday - Friday from 8 am - 4 pm
(716) 878-7241 or (716) 878-7221

For more information about Volunteer Services, please click here.

Patient & Family Resource List

Click here for a patient and family list of resources available throughout Western New York