Kaleida Health logo

Contact Information

219 Bryant Street
Buffalo, NY 14222

Heart to Heart

Amenities

ATM

Located in the lobby.

Kaleida Café

The Kaleida Cafe is located on the ground floor of the hospital. It features entrees which change daily and daily specials are available. A delicious selection of soups, salads, sandwiches, hot and cold items, pizza and much more is available.

The cafeteria offers beverages, hot entrees, sandwiches, wraps made-to-order, salad bar, snacks and desserts.

For questions regarding food service, please contact the hospitality associate or the unit secretary on your nursing unit. Guest trays are available to order for families.

Café Hours

Coffee Culture Café & Eatery

Coffee Culture Cafe & Eatery Logo

The new Coffee Culture Café & Eatery, located at 448 Elmwood Avenue at Bryant, is the newest business in the Elmwood Village to support Women & Children's Hospital of Buffalo.

Coffee Culture is proud to announce that 1.5% of its gross sales receipts will benefit Women & Children's Hospital of Buffalo in the form of a quarterly donation to the Women & Children’s Hospital of Buffalo Foundation.

Menu offerings make the new Coffee Culture Café & Eatery a natural place for hospital staff and patient families to find some quiet time. Coffee Culture is focused on delivering a high quality coffeehouse and light dining experience, and has assembled a staff of friendly personnel to ensure an enjoyable experience.

Coffee Culture Café & Eatery Hours:
6:30 a.m. -11 p.m. Sun.-Thurs.
6:30 a.m. - 12 a.m. Fri. and Sat.

Tim HortonsTim Hortons Logo

Tim Horton’s coffee shop is open in the lobby everyday
from 5:30 a.m. – 11 p.m.

Cashier’s Office

Next to Admissions. Open Monday-Friday 8 a.m. - 12:30 p.m. & 1:30 p.m. – 4 p.m.

Libby’s Chapel

Located first Floor near Main entrance. The chapel is open to visitors for prayer or as a place for peace and quiet 24/7 for your convenience. It is a quiet place for prayer and mediation. Please stop at security to gain access.

FlowersGift Shop

Located across from the main elevators, the gift shop offers a variety of items for purchase. Cash and Visa/Master Card are accepted. No checks please. Gift shop items include balloons, books, candy, cards, flowers, gift items, magazines, newborn and preemie clothes, personal care items, snacks, stuffed animals, stamps and toys.

The gift shop operated by the Women's Board, an organization of women committed to provide support to Women & Children's Hospital, first began doing business as a cart in the maternity building during World War II. By 1954, the shop had increased merchandise options and was allotted additional storage space in the basement.

Today, a new gift shop offers a wide variety of items including:

  • Giftware
  • Fresh flowersGifts
  • Cards
  • Candy
  • Sundries
  • Balloons
  • Stuffed animals (Gund, Russ, Ty)
  • Seasonal items
  • Toys
  • Paperback books

We also accept phone orders for floral arrangements!
Call (716) 878-7350, weekdays from 9:00 am to 3:30 pm.

Gift Shop Hours:
Monday-Friday 9 a.m. - 7 p.m.
Saturday & Sunday 11 a.m. - 2 p.m.

All profits are donated to the hospital.

Library Services

First floor hallway, down the hall from the cafeteria. The library offers health information on a variety of topics, including child birth, diseases, injuries, medications, prenatal care, wellness and general information in language that is easy for everyone to understand. Also available for families is information regarding agencies and services. A librarian is on staff to assist you.

Library Hours:
Monday-Friday 8:30 a.m. - 4:30 p.m.

Telephone:
(716) 878-7304

Home Care Pharmacy

Near the Hodge Street entrance open Monday-Friday 9 a.m. - 5 p.m.

Patient Telephone

Located in the lobby, for the in-hospital phone calls.

Prepaid Phone Cards

Available for purchase by machine next to the security desk.

Pay Phones

Located in the hall across from the cashiers office (716) 878-7990.

Parent & Family Lounges

There is a family lounge located on each pediatric inpatient unit (Variety 4, 8, 9, 10, the Pediatric Intensive Care Unit (PICU) and the Neonatal Intensive Care Unit (NICU). Each lounge is equipped with a refrigerator, microwave,sink, and coffeemaker, as well as a relaxation area with a couch, television and computer with internet access. In addition, each lounge has resource materials about agencies and  services available for families to access at no cost. The Mother Baby Unit and Maternity floors have a family  areas available also.

Mailbox

Inside near the Hodge Street entrance.

Newspapers

Available for no cost to patients on all nursing units Monday-Friday.

At Your Request Room Service

At Your Request brings the experience of hotel room service dinning with a positive nutrition understanding to patients and their families at Women & Children’s Hospital of Buffalo.

At Your Request Room Service allows patients to call in meal orders anytime between 6:30 a.m. and 6 p.m. from pre-set menu in the privacy of their own rooms. Menus, which are located in every room, are extensive and fully customizable so they can be adapted to meet the individual dietary needs of patients. At Your Request Room Service operators also have access to patient’s dietary charts and can assist in suggesting healthy, nutritious foods that is within the patient’s dietary restrictions.

How to order food:
  • Select an item from the menu (or customize your own)
  • Call 1122 from your hospital phone and place your order
  • Allow 45 minutes for food to be delivered
  • Guest Meals may also be ordered with a $4.00 voucher that is purchased in the cafeteria  

The goal of At Your Request Room Service is to ensure a more positive nutrition experience for the patient and an overall increase in patient satisfaction.

This service also offers…
  • Guest Meal Tray Special so visitors and family members can dine together
  • Adult and pediatric menus are both available
  • Allows meal orders to be placed by family members at home by calling (716) 859-5400
  • The ability to order meals in advance by letting the AYR service operators know what time you want the meal to be delivered.

Security and Safety

Our security desk is located near the elevators, in front of the Emergency Department. Security performs escorts for you protection, 24/7 including escorting you to the parking ramp. Call extension 7081 with requests. Security can assist you with some vehicle issues: lock outs, dead batteries and will provide “fix-a-flat” for your tire. Security monitors nearly 100 campus security cameras for your protection. Security, together with the volunteers, screens and issue visitor passes. Our security personnel are dedicated to providing a safe and comfortable environment for everyone. They are available to help you and to answer questions at anytime day or night.

When leaving the hospital at night, please feel free to call our Security Department and request a security escort. It is helpful to call ten minutes prior to your intended departure time.

Kaleida WiFi

KaleidaWiFi is available throughout the hospital. Your device will detect available networks. Select KaleidaWiFi. Open a browser window and agree to the terms that are presented in the window.

WCHOB Television Channels

2 WGRZ- NBC   45 The Cartoon Network
3 WNED- PBS   46 Comedy Central
4 WIVB- CBS   47 ABC Family
6 WUTV- Fox 29   48 Court TV
7 WKBW- ABC   49 Madison Square Garden
8 WNYO- My TV   50 Turner Classic Movies
9 NLO- CW 13   51 The History Channel
10 QVC   52 CNBC
11 RTN- 11   53 American Movie Classics
12 CTV   54 TV Guide
13 VS   55 USA Network
15 The Discovery Network   56 Music Television
16 CBC   57 The Disney Channel
18 ICN   58 Country Music Television
21 Patient Education   59 MSNBC
22 Newborn Channel   60 Telemundo
23 TCT   61 Television Food Network
24 EWTN   62 TV Land
25 C-SPAN   63 Hallmark
26 TBS   64 Travel Channel
27 SNY   65 Style
28 Lifetime Television   66 Oxygen
29 Cable News Network   67 Home and Garden
30 ESPN   68 Entertainment Television
31 ESPN2   69 Bravo
32 Turner Network   70 Yes
33 Nickelodeon   71 Patient Education
34 Animal Planet   72 Patient Education
35 Sci-Fi Channel   73 Patient Education
36 Black Entertainment   74 Patient Education
37 The Weather Channel   75 Patient Education
38 Univision   76 Patient Education
39 FX   77 Patient Education
40 Spike TV   78 Patient Education
41 Arts & Entertainment   85 Rental Information
42 Headline News   95 Home Shopping Network
43 Video Hits One   98 The Learning Channel
44 Fox News Channel   99 C-Span 2