At Kaleida Health, we believe that providing compassionate, quality health care in a timely manner is the cornerstone of maintaining a healthy life. Our commitment to our patients is simple -- when you need us we will be there. Expedient treatment is your right and it is our privilege to provide it.

What is Kaleida Health?

Kaleida Health is the largest, most dynamic health system in Western New York. It's comprised of five hospitals, nearly 100 community clinics, home nursing and skilled nursing facilities. Each hospital is within minutes of one or more Canadian-U.S. bridges, and each boasts a long and distinguished tradition of providing outstanding care.

Learn more about our hospitals

PLEASE NOTE: If a patient is currently in one of our facilities, you may obtain contact and status information by calling the appropriate patient information number below:

Patient Information Numbers:   Buffalo General Hospital 716-859-6808 DeGraff Memorial Hospital 716-690-2222 Millard Fillmore Gates Hospital 716-887-5400 Millard Fillmore Suburban Hospital 716-568-3100 Women & Children's Hospital 716-878-7208

Where do I begin?

1. If you are interested in utilizing Kaleida Health services, please call toll-free at 1-866-878-7006. You will be connected to a customer care representative to assist with your healthcare inquiry.
2. We will connect you with a physician who can help you with your healthcare needs.
3. If you are a candidate for a surgical procedure and wish to proceed, we will help to schedule your consult with our specialists and do all we can to make your experience as easy as possible.
4. If you wish to seek approval from the Ministry of Health, your primary care physician will have to complete and submit a "Prior Approval Application for Full Payment of Insured Out-of-Country Health Services" form.
5. If the Ministry of Health does not approve your procedure, you will have the option of paying for the procedure yourself.

Why should I pay for care when/if the Ministry of Health will pay?

There are a variety of procedures that either cannot be found in Ontario or the wait time is simply too long. Kaleida Health's five hospitals provide an alternative so you can make your healthcare decision on your terms. It is not unlike the decision many of us make about elective cosmetic surgery, but in many cases there are more immediate improvements to your quality of life. So don't wait if you don't have to.

If the Ministry of Health does not cover your procedure, all self-pay services must be prepaid in full prior to procedure date.

We have created self-pay package prices for a variety of procedures offered at Kaleida Health hospitals, which allows us to include all hospital charges, surgeon charges and anesthesia charges.* For more information contact us at 1-866-878-7006.

*Added charges due to complications are the responsibility of the patient.

Buffalo General Hospital

Buffalo General Hospital is located on the Buffalo Niagara Medical Campus in downtown Buffalo, NY. A major teaching affiliate of the University at Buffalo School of Medicine and Biomedical Sciences, Buffalo General offers a number of diverse medical treatments through multiple clinical inpatient departments and outpatient programs. Among its many outstanding services are the nationally accredited Chest Pain Center, the Buffalo Niagara MRI Center, a designated Bariatric Surgery Center of Excellence, leading specialists in joint replacement surgery and more.

While technology is important, our patients remain the number one priority. That's why the National Research Corporation recognized Buffalo General as one of North America's top hospitals with the 2008-2009 Consumer Choice Award. The award identifies hospitals that healthcare consumers have chosen as having the highest quality and image in over 250 markets throughout the United States. Buffalo General was the only award winner to be named in Western New York.

Women & Children's Hospital of Buffalo

A Kaleida Health facility and teaching hospital for the University at Buffalo School of Medicine & Biomedical Sciences, Women & Children's Hospital of Buffalo is the regional center for specialized pediatric, perinatal and obstetrical services in Western New York and beyond.

Women & Children's Hospital is the only hospital in the region to provide immediate access to a complete range of pediatric medical specialists, a broad range of pediatric surgical specialists and Board Certified pediatric anesthesiologists who have received advanced training to meet the special clinical needs of children.

Women & Children's Hospital is also the regional center for women to receive care before, during and after delivering their baby. Designated by New York State as the Regional Perinatal Center, Women & Children's Hospital delivers the highest level of medical care available to help ensure healthy babies and healthy mothers.

Millard Fillmore Gates Circle Hospital

Millard Fillmore Gates Circle Hospital is a 189-bed acute care hospital, which opened in 1872. A major affiliate of the University at Buffalo School of Medicine and Biomedical Sciences, Millard Fillmore Gates Circle offers treatment in a wide spectrum of clinical inpatient departments and outpatient programs.

Specialized programs include world-class neurological and stroke care services, in-patient geriatric hospitalization services, outpatient geriatric care services, cardiac and orthopedic surgery, cardiac catheterization, lithotripsy and urology, gastroenterology, as well as other services.

Millard Fillmore Suburban Hospital

Millard Fillmore Suburban Hospital is a 261-bed community hospital located in Williamsville, one of Western New York's fastest growing and safest suburbs.

Opened in 1974, the Millard Fillmore Suburban Hospital offers services in orthopaedics, women's services, gastrointestinal, urology and many other surgical specialties and medical subspecialties.

A 100,000 square foot, $64 million expansion completed in the spring of 2008 virtually doubled the size of the hospital and added new, state-of-the-art technology that enhances patient care and continues to build on Millard Fillmore Suburban's strong reputation of providing high quality, compassionate care.

DeGraff Memorial Hospital

DeGraff Memorial Hospital, founded in 1914, is a 70-bed full service community hospital that provides a broad range of inpatient and outpatient health services, from critical care to long term care, from orthopaedics to rehabilitation as well as gastrointestinal, retinal and general surgical specialties. And to make you more comfortable, we have a private room for every acute care patient, at no extra cost.

Much more than a "neighborhood hospital," DeGraff serves the people in the northtowns communities and Niagara County as the gateway to Kaleida Health's leading cardiac program, chest pain center, children's services, and more.

Conveniently located on the border of Erie and Niagara Counties and just minutes from the Rainbow and Queenston-Lewiston Bridges, the staff and physicians at DeGraff are renowned for the compassionate, quality care they provide to not only patients, but patients' families as well.