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Charity Care Programs and Facilitated Enrollment
Kaleida Health’s New York State Navigator Initiative

Kaleida Health is the lead agency in Erie County for the In-Person Assistors (IPAs)/Navigators program of the New York Health Benefit Exchange.

Under the new grant-funded program, Kaleida Health staff will help individuals, whether a Kaleida Health patient or not, to:

  • Understand the insurance offerings on the Exchange
  • Select the best options for themselves, their family, or their small business
  • Determine what level of financial assistance is available to them
  • Apply for and secure coverage

Appointments are free and confidential, and IPAs/Navigators can also assist individuals with enrollment in Medicaid, Child Health Plus, the Individual Marketplace and the Small Business Marketplace.

To speak with a Kaleida Health IPA/Navigator, please call 716-859-8979. For more information about NY State of Health: The Official Health Plan Marketplace, visit